Automating and transforming case management

Traditionally, organizations that manage cases, files, applications, claims or registrations as part of their business have relied on manual processes that are labor intensive, costly, slow and difficult to change in response to evolving needs. 

CGI Case Management automates, standardizes and transforms processes to increase agility, boost productivity, and improve customer service. It is used by public and private sector organizations around the world.

Built to support decision-intensive environments, this secure, web-based solution enables operational excellence for both standard and ad-hoc case processes. It allows business users to configure the application to their unique business rules and processes that can suit the specific needs of a wide range of organizations.

Key benefits

  • Configurable. Menu-driven changes can be made quickly and easily by business domain experts. As a result, there is no need to engage in long, high-risk IT development efforts.

  • Complete. Secure, web-based solution automates workflow, standardizes document management, improves data capture, facilitates case collaboration and enhances performance reporting.

  • Uniform. Template-driven document and form creation can incorporate standard terms and conditions, as well as optional clauses, and improve uniformity across the case management lifecycle

  • Fast: Short, iterative project cycles with subject matter experts contributing directly to configuration ensures excellent fit with organizational requirements and rapid time to value.

  • Secure. Role-based permissions allow organizations to maximize management control over rules, processes and the case lifecycle.

  • Transparent. Fully transparent case management processes facilitate analysis, change management, reporting and auditing.

  • Accurate. Web-based smart forms with embedded logic eliminate the need for re-keying data, thereby improving data capture and accuracy.

  • Insightful. Data from external sources and applications can be incorporated to provide the complete information necessary for informed decision-making.

  • Dynamic. Since complex data found in each case may determine case-specific operational requirements, the solution supports a dynamic processing environment.

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