Following the COVID-19 outbreak, a Canadian province needed new digital services to help control the spread of the virus, protect citizens and assist affected businesses.
DynaLIFE is a major Canadian medical laboratory offering diagnostic testing services to Albertans. When its new COVID-19 test option for travelers caused a surge in contact center demand, CGI helped alleviate the burden with a conversational chatbot, or virtual agent.
Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, IT spending, budgets and investment plans.
CGI is pleased to announce that Sime Pavlovic has been appointed as Vice-President Consulting Services, Ontario Public Sector, Healthcare, Transportation & Regulatory. Previously Mr. Pavlovic was Chief Information Officer of Niagara Health, responsible for information, communications and technology strategy.
CGI proposed an innovative remote work approach to help Kateri Hospital agilely overcome COVID-19 barriers. The approach involved a tool that facilitates remote design thinking collaboration, including brainstorming workshops and project checkpoints.
Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19
Before the COVID-19 pandemic, a leading provider of high-quality behavioral health services in the United States was providing onsite treatment at its numerous outpatient clinics, and delivering inpatient treatment at its hospitals. The provider specializes in mental illness, alcohol and...