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Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19

This paper marks the beginning of an exploration into the merits of artificial intelligence-powered applications in the wholesale payments system.

In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.

In 2019, we conducted in-person interviews with 62 client executives in the corporate and transaction banking sector who cite evolving customer needs, as well as regulation, security, technology advances, and real-time payments and platforms, as dominant drivers this year.

In 2019, we conducted in-person interviews with 69 client executives in the capital markets sector who cite the growing importance of data insight, cybersecurity and regulatory compliance, along with the need for innovation, as the predominant drivers this year.

This paper marks the beginning of an exploration into the merits of artificial intelligence-powered applications in the wholesale payments system.

In this paper, CGI outlines a new way of looking at payments modernization, refocusing on the payment service user—typically the retail or commercial customer of a financial institution.

Wealth management is a business model built on personal relationships and trust, so firms seemed impervious to the early disruptors. However, as clients increasingly embrace the digital world and embed it into their daily lives through social media, shopping, travel...

Each year, CGI meets face-to-face with business and IT leaders to hear their views on the trends affecting their organizations. In 2018, we conducted 56 in-person interviews with capital market executives to learn more about their top trends and priorities.