CGI Voice of Our Clients

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The 2023 CGI Voice of Our Clients presents the findings from our one-on-one interviews with 1,764 executives across the industries and geographies we serve. In this publication, we examine the most impactful macro trends for our clients in 2023.

Executives indicate accelerated progress from their digitization strategies. In examining the attributes of the 20% who are producing results, common attributes emerge. Digital leaders collaborate and innovate more and achieve closer alignment between business and IT.

Craig Wallace

Reinforcing business agility gains to fuel resilience

February 1, 2022 From our interviews with executives in the 2021 CGI Voice of Our Clients, we see that digital leaders are more aligned, collaborative and innovative. They also are better at leveraging their ecosystem of partners and are more agile in implementing...

Jean-Baptiste Branquart

CGI Client Global Insights: Six ways retail and consumer organizations can accelerate their digital journey

November 16, 2020 In this blog, Jean offer recommendations to accelerate digitization to deliver growth, strengthen market position and build resilience.

Peter Warren

CGI Client Global Insights: 7 ways utilities can build a digital future that’s better than normal

November 8, 2020 In this blog, Peter offer recommendations to help utilities build a digital future that’s better than the old normal.

Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, IT spending, budgets and investment plans. In 2020, we conducted in-person interviews...

In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.