Trends and priorities across the industries we serve
Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, budgets and investment plans. In 2019, we conducted in-person interviews with 1,550 client executives across 15 industries and subindustries who cite a combination of becoming digital to meet customer expectations and fundamental IT modernization as drivers for their plans.
Becoming digital to meet customer expectations remains the highest-impact trend
Meeting the expectations of customers and citizens for digital services remains the top industry trend this year in terms of its impact on client organizations across industries — as in 2018. However, other trends have shifted in terms of their impact.
Discover the insight
While we note a number of similarities across the industries we serve, we recognize that executives experience transformation in the context of their industry, geography and organizational culture. To dive deeper into these variations, we provide CGI Client Global Insight reports by industry.
We invite you to learn more about the 2019 CGI Client Global Insights reports and how we help clients on their digital journey. Download our global trends infographic, access our industry infographics below, and contact us to arrange a personal discussion on these insights.
We also invite you to request a copy of our full report and to arrange a personal discussion with a CGI expert for further analysis and insights.