Senior Vice-President, Greater Toronto, Banking, Insurance and Payments
Paul leads the Greater Toronto Banking, Insurance and Payments operations, with overall responsibility for client relationships and service delivery across business consulting, systems integration, managed services and outsourcing for our largest Canadian Banking and Payments clients.
Senior Vice President, Next Evolution of Work (NEW) Transformation, TD
Tina Robinet is a results-driven Technology and Business leader with over 30 years of proven experience in driving transformational change and operational improvements. She thrives on delivering business value and efficiencies, building high-performing teams, and driving cultural growth.
CGI and TD Bank: full video interview (20min)
Paul Gallucci, Senior Vice President, Greater Toronto Banking, Insurance and Payments sat down with Tina Robinet, Senior Vice President, Next Evolution of Work (NEW) Transformation at TD, to discuss their new operating model, designed to develop better, more innovative solutions for their customers and colleagues.
The next evolution of work (NEW)
What is NEW and why did TD decide to embark on this significant, multi-year transformation program and what are the major objectives?
Leading transformational change
What drew Tina Robinet to the NEW program and what does it take to lead a successful transformational change initiative?
Managing regulation and risk
How did TD run an agile transformation program in a heavily regulated industry like banking, managing governance and risk with new ways of working?
Agile transformation journey
TD’s agile transformation journey, the objectives and how it evolved overtime.
Transformational change during a pandemic
Managing a major transformational, technology and business change during a pandemic and how TD pivoted to meet this challenge.
Maturing into the model & realizing value
What does maturing into the model look like, seeing results and what’s next to come?
Empowering teams through culture, mindsets and behaviors
In order to make meaningful change, you also need to consider the culture, mindsets and behavior that underpin it.
Lesson learned on the transformation journey
Thoughts for other organizations that may be considering, starting or be midway through a similar transformation.