Jennifer is focused on creating systems that empower, enrich and celebrate the human condition. A senior Human Centered Design professional with over 20 years’ experience working in large, complex organizations such as post-secondary institutions, provincial and municipal governments, Jennifer is focused in the design of services and processes, organizational change management, continuous improvement, innovation and leadership development and coaching. She is experienced in developing and sustaining high performing teams and transforming culture through empathy and a focus on the human in the organization.