How do banks modernize while keeping day to day operations running smoothly? In this Transformative Talks episode, Jitendra Kulkarni, Senior Vice President and Business Unit Leader at CGI, sits down with Richard Jardim, Senior Executive Vice President and Chief Technology and Information Officer at CIBC.

Together, they discuss how CIBC is navigating continuous change by modernizing core platforms and advancing its data and AI capabilities. The conversation offers insights into how these initiatives are strengthening agility, resilience, and the client experience across banking operations

Watch the full conversation

Conversation highlights

Rethinking transformation in the AI era

CIBC explains why transformation can no longer be a one-time project, and how AI and other fast-moving technologies are driving a shift to continuous evolution.

Balancing structure and agility in transformation

CIBC describes how disciplined structure and on-the-fly agility can coexist during transformation, especially in a regulated environment and a rapidly changing tech landscape.

The three biggest challenges in transformation

CIBC outlines the top hurdles — legacy technology, talent evolution, and change mindset — and how focused modernization and people investment help overcome them.

Leading cultural change in large organizations

Transparency, cross-organizational collaboration, and workforce diversity help sustain a strong culture, keeping large organizations aligned, adaptable, and resilient during rapid transformation.

From CAI to what’s next: CIBC’s AI roadmap

From CAI to new generative AI applications, discover how CIBC is building a flexible, governed AI ecosystem that empowers employees and drives business impact.

Beyond AI: What’s coming next for banks

See how CIBC is preparing for what comes after AI by exploring emerging technologies that could redefine banking and create new competitive edges for clients and the industry.

Leading with resilience in uncertain times

Richard explains how his global upbringing and resilience shape his leadership, enabling steadiness, openness, and adaptability in uncertain and fast-changing times.

The mindset that makes great partners

True partnership goes beyond delivery; it requires trust, openness, shared success, and continuous connection to help organizations collaborate effectively and solve challenges together.