CGI's 2026 Voice of Our Clients research and executive discussions at CGI InsureGrowth 2026 point to four priorities for building the adaptive insurer: modernizing for agility, competing through hyper-personalization, developing the workforce to scale AI, and embedding trust through strong...
At our recent Insurance Exchange Summit in Québec City, we brought together Canadian insurance leaders to explore a central question: how can AI move from experimentation to enterprise-wide impact? Momentum is clearly building. AI investment is accelerating across industries and...
Auto insurance fraud remains one of the most persistent and costly challenges facing insurers. Traditional approaches centred on post-claim investigation are no longer sufficient as fraud schemes become more sophisticated and insurance operations become increasingly digital. In Canada's automobile insurance...
In the first two articles of this series, we outlined a future where trust is built directly into the digital ecosystem as a Layered Trust Stack, where identity, attestation, and verification form the trust-fabric of the network. But architecture, for...
In our previous article, we imagined a digital world where trust is no longer a luxury, but a default property of the internet itself — a pervasive Trust Fabric woven into every interaction. But visions alone don’t secure a society...
AI is accelerating transformation across the insurance industry, reshaping how organizations manage operations, serve customers and process information. AI agents are now embedded in claims platforms, underwriting systems, customer service tools, and document-intensive workflow applications, enabling significant gains in speed...
Turning caution into confidence and measurable value Canada’s insurance industry is entering a defining moment in its digital evolution. The sector is facing unprecedented volatility – driven by geopolitical tensions, shifting tariffs, evolving customer expectations, and the accelerating impact of...
The age of AI-driven fraud Technology is evolving at an unprecedented pace, offering remarkable benefits while simultaneously introducing sophisticated risks. Among the most concerning advancements is deepfake technology. Fraudsters are now leveraging real-time deepfakes—AI-generated video and audio that mimic a...
Leading insurance organizations are tapping into the revolutionary capabilities of AI-driven chatbots to take the customer experience and business efficiency to new levels. Today’s powerful AI chatbots act as virtual assistants – streamlining and accelerating operations by instantly providing precise...