Artificial intelligence is rapidly revolutionizing the financial sector with unprecedented capabilities for automation, data use and the transformation of processes to deliver customer-centric digital services, products and applications.
Identifying the need to take its software delivery to a new level of speed, accuracy and efficiency in today’s hypercompetitive financial sector, a major global life insurer turned to CGI’s AI specialists to implement generative-AI solution NAVI. CGI’s AI solution has begun playing a pivotal role for the insurance leader – reducing the time-intensive process of manually generating software application test cases while also enhancing accuracy during the test-case preparation phase.
NAVI is a comprehensive software-delivery platform featuring ultra-fast AI capabilities. From resolving issues at lightning speed to delivering the entire development and support cycle, NAVI instantly identifies the fastest route to the solution you require. CGI’s multi-layered AI solution can be trained with client-specific domain and application knowledge. In addition, a pretrained CGI layer delivers application and technology knowledge, while a reasoning layer offers base reasoning with open source LLM.
NAVI is designed to deliver new business value and operational benefits for all enterprises –its AI-powered test management provides test strategies and planning, automated test-case creation, intelligent test data and basic automation scripts.
The client is an industry leader, with annual revenue exceeding $1 billion and today serving more than three million customers in Canada, the US and UK with life insurance policies and annuities.
As a long-time partner, the insurer collaborated with CGI’s AI experts to implement an array of AI capabilities using CGI NAVI’s on-premise QA Accelerator tool and its power to generate test cases at lightning speed. NAVI’s AI capabilities are enabling the company’s QA team to:
- Understand and summarize problems – NAVI solves complex problems and
instantly provides concise summaries, saving valuable time and costs during testing.- Match solutions to problems – CGI’s AI solution has the capability to identify similar
issues, possible causes and potential solutions.- Generate test cases – NAVI instantly identifies and creates test cases in addition
to generating precise and valuable test data. CGI’s solution also provides agile BDD-type software testing in Gherkin language with remarkable speed and accuracy.
Transforming a financial giant’s software delivery with AI
“CGI is unlocking significant new benefits for the client’s QA team using the power of NAVI,” says CGI Lead Analyst Priya Dsouza. “NAVI has begun delivering noteworthy benefits and operational advantages to the business in key areas of test-case generation that include speed, accuracy, security and enhanced coverage.”
The business is gaining valuable time that can now be dedicated to more-productive activities. With CGI’s AI solution optimizing test-case generation timelines and accelerating productivity, busy software engineers can dedicate less time to manual tasks and instead focus more closely on test automation, execution and other technical needs.
Results to date show that a total of 10.5 days of test-case preparation time was saved during two in-flight projects – a reduction of about 45% compared to manual processes that were typically relied on during the test-case phase. To accelerate processes, NAVI can read all required documents for any software application and can be trained for use by application developers, support analysts and testers. Test coverage and accuracy have also improved significantly – NAVI has delivered on average 70% test coverage and accuracy.
“The elimination of costly and time-intensive manual processes has been significant. NAVI is enhancing business efficiency and value for the business, which is a key benefit in today’s fast-evolving financial sector"
Arun Sane - CGI Project Delivery Manager
While the ‘need for speed’ is indispensable today, reliable data protection is also critical in the digital global economy, particularly in the financial sector and its ongoing need to protect confidential client and business data while providing instant access to modern digital services and products.
Data privacy and security is being enhanced using NAVI as an on-premise AI solution – hosted on the private Microsoft Azure cloud-server space and encrypted. In addition, an on-premise LLM reasoning layer ensures that data is not sent to third-party service providers or external parties.
Client feedback to date has been very positive as the organization ramps up its reliance on CGI NAVI, which has transformed the company’s capabilities to generate software application test cases, resolve issues and identify the fastest path to a solution.
