Connecting, simplifying, evolving: 50 years of commitment to better user experiences
For decades, CGI has helped transportation organizations modernize the systems that keep people moving. For VIA Rail, that experience supported the transformation of its reservation platform, creating a more intuitive, accessible and flexible booking journey for passengers across Canada.
Working with Sqills and VIA Rail, CGI helped replace and integrate the existing reservation platform with ticket offices, loyalty services, travel partners and key internal systems, while minimizing disruption to passengers.
The new system went live on November 18, 2023, shortly before the busy holiday season. VIA Rail completed the transition with zero downtime and successfully managed tens of thousands of bookings. Passengers gained more convenient self-service options, including seat selection, booking changes, refunds, upgrades and special service requests.
Built on a flexible, cloud-based platform, the system also gave VIA Rail a stronger foundation to introduce new services and respond more quickly to changing passenger needs.
By modernizing the technology behind each booking, VIA Rail created a simpler passenger experience and a platform ready to evolve with the future of travel.
Read the original case study here.
