Customer experience management

Resource center

Pour beaucoup de Montréalais et Montréalaises, les marchés publics sont une tradition importante. La Société des marchés publics de Montréal est l’organisme sans but lucratif (OBNL) qui gère et fait la promotion des Marchés Jean-Talon, Atwater et Maisonneuve.

Magdalena Szymanski,
Magdalena Szymanski

Becoming a customer-centric organization – The five essentials

September 28, 2023 Digital acceleration has significantly increased customer and citizen expectations, and governments and businesses alike are trying to keep pace. While organizations in Canada identify improving the customer and citizen experience as a top priority (2023 CGI Voice of Our Clients)...

Find out why Industry 4.0 belongs on the C-level agenda, and the challenges, benefits and ways to initiate and accelerate your Industry 4.0 journey.