How can service design and experience design specifically support the manufacturing sector? In helping you assess, identify, and prioritise high impact – low effort initiatives through the end-to-end process. Such initiatives may include:

  • Identify and support the deployment of the right Connected Worker platform.
  • Optimise the use of data historians, MES, ERP, SCADA systems.
  • Support the implementation of wearables, smart devices, IoT.
  • Rethink employee training, reskilling, and work instruction distribution
  • Create integrated goods and services solutions to increase competitiveness and profitability
  • Identify key points in processes or tasks to optimize employee experience
  • Stimulate innovation to expand the opportunities for creating, crafting, and delivering goods


Experience and service designers will use human-centered, participative approaches and methodologies to understand the specificities of your business, your industry, and your reality.

Our team possesses the expertise to envision, articulate, and orchestrate what is typically invisible, generating solutions that have not yet come into existence. We observe and interpret needs and behaviors, translating them into potential future outcomes.

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UX and HCD experts design and online solution
Ratabase Output Designer

Benefits of effective service design

  • Better employee engagement
  • Increased operational efficiency
  • Enhanced skills
  • Improved productivity
  • Enhanced worker health and safety
  • Better reaction to labor shortage and rising cost
41 %
less absenteeism
more productivity
less turnover

From skills shortage to optimization and resilience of your supply chain, environmental regulations, or cost reduction, CGI can support your business, from strategy development through to implementation, execution, and continuous learning.

No matter the size of your business, we have the right expertise for you.
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