Customizable knowledge base
Our chatbot solution is highly adaptable, allowing insurance companies to tailor the knowledge base (the chatbot’s main content) to their specific needs. Whether it's policy details, FAQs, or claims processing information, the chatbot's knowledge base can be easily updated and expanded to ensure accurate and relevant responses to customer inquiries.
Powered by advanced technologies
Leveraging generative AI and automation, our multi-language solution ensures content moderation, a compliant solution usage, data governance best practices, sensitive information handling, and ease to adapt language and tone to client needs. Further, by using top-notch backend tools from Microsoft® and Amazon Web Services (AWS), and customizing with Python, our chatbot solution offers unparalleled adaptability and performance.
Unlocking value with CGI’s chatbot solution
Our chatbot empowers insurance companies to streamline operations, improve customer satisfaction, drive cost savings, and facilitate innovation in the insurance industry, positioning them for long-term success and growth.
Comprehensive Chatbot services
- AI-Powered Chatbot Deployment: Seamlessly integrate our chatbot into existing systems for rapid deployment and implementation.
- Customization and Training: Tailor the chatbot to specific business needs and train it to interact using industry-specific language and terminology.
- Maintenance and Support: Benefit from CGI’s ongoing maintenance and support services to ensure optimal performance and continuous improvement of the chatbot solution.
Realizing tangible benefits with CGI’s Insurance Chatbots
- Improved customer engagement and satisfaction
- Reduction in average handling time (AHT)
- Cost savings from automation
- Reduction in error rates and compliance violations
- Enhanced employee productivity
- Integration with other systems and technologies
- Sustainable success
- Automated customer service
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Scenario: A customer has an inquiry outside of business hours.
Use Case: Our integrated chatbot seamlessly handles customer questions, offering 24/7 assistance and freeing human agents to focus on addressing more complex issues.
- Policy information and FAQs
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Scenario: A policyholder seeks information about coverage and premiums.
Use Case: Our chatbot provides instant details, streamlining access to policy information without the need for lengthy phone calls or navigating complex documents.
- Claims processing support
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Scenario: A policyholder needs guidance on the claims process.
Use Case: Our chatbot guides policyholders through the claims process, collects necessary information, and provides real-time updates, simplifying the process and enhancing customer satisfaction.