Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, IT spending, budgets and investment plans. In 2020, we conducted in-person interviews with 66 client executives in the payer, provider and government health sectors. These executives indicate a continued focus on meeting customer and patient expectations.

Interviews were conducted before and after the pandemic declaration by the World Health Organization (WHO) on March 11, 2020, providing unique insights into evolving priorities. We provide a short summary of some of these insights here. Contact our experts to get the full report and more insights on this topic.


2020 top trends by impact in North America

  1. Becoming digital organizations
  2. Protecting through cybersecurity
  3. Interoperability and standards
  4. Mergers, divestitures and acquisition strategies
  5. Health reform driving compliance

Post-pandemic declaration trends show drop in becoming digital, rise in cybersecurity

When comparing interviews before and after the pandemic declaration by the World Health Organization (WHO) on March 11, 2020, becoming digital as a trend lessens in impact (-18%) while cyber (+16%), compared to earlier interviews.

Results from digital strategies increase slowly

This year, 81% of healthcare executives report they have some form of a digital strategy in place with only 5% producing results.

Few executives cite having highly agile business models for digitization

Only 19% of executives say their business model is highly agile (score of 8 or higher on a scale of 1 to 10 with 10 highest) when it comes to addressing digitization, up 7 points from 2019.

Interest in Substantial Managed Applications Services have slightly risen from 2019, suggesting a desire to realign and/or reduce resources

This year we asked healthcare executives to share why they use managed services and how they plan to leverage them. The top reasons are to save costs and to maintain control.

% planning to leverage substantial managed applications in 3 years
44% 2020 post declaration
56% 2020 prior to declaration
43% 2019

Speak with a CGI expert

To consult with one of our industry experts to learn more about client insights and CGI’s perspectives on business and technology trends, contact us.