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Responding to constituents’ questions regarding their health and safety is a top priority for government agencies around the world. Drawing upon a long-term partnership with the British Columbia Ministry of Health, CGI collaborated with Google and five provincial government agencies...

DynaLIFE is a major Canadian medical laboratory offering diagnostic testing services to Albertans. When its new COVID-19 test option for travelers caused a surge in contact center demand, CGI helped alleviate the burden with a conversational chatbot, or virtual agent.

In response to the economic hardships faced by Canadian citizens and businesses because of the COVID-19 pandemic, the Minister of Finance contacted the heads of Canada’s largest banks to encourage flexibility in helping customers meet their financial obligations. At the...

In response to the economic hardships faced by Canadian citizens and businesses because of the COVID-19 pandemic, the Minister of Finance contacted the heads of Canada’s largest banks to encourage flexibility in helping customers meet their financial obligations. At the...

Since the COVID-19 outbreak, hospitals, clinics and first responders have been dealing with rapidly increasing patient volumes—a situation exacerbated by a critical shortage of medical devices, drugs, protective personal equipment (PPE) and personnel. As the pandemic continues to spread, it...

CGI’s Rondo document management platform helps the Finnish Red Cross Blood Service automate purchase invoicing and now contract archiving.