CGI’s experts collaborated with one of the largest dairy processors in the world on a strategic program to transform their cross-functional infrastructure services using modern digital-networking solutions. This included CGI’s Agile Squad specialists providing ‘boots on the ground’ support at specific facilities – ensuring rapid and effective implementation of the digital capabilities needed to seamlessly visualize and manage workflow across all operations.

Key to the program’s success was CGI’s implementation of game-changing Jira Software board capabilities. Delivering modern digital tools, the Jira board enhances business efficiency and speed by letting the client’s teams plan, visualize and manage workflow across diverse projects and rapidly address needs as projects move from creation to completion. The board’s agile features are helping them in a variety of crucial areas.

The organizations’ teams can now apply and optimize the advantages of scrum practices using the Jira board to display project requirements and prioritize tasks for completion within tight timelines. Teams also gain new speed, agility and efficiency through the kanban approach – using the Jira board as a work-management tool that breaks down project requirements into smaller manageable tasks while identifying any needs or issues that arise throughout projects. In addition, the Jira board enables the teams with particularly large projects or multiple workstreams to instantly track and manage workflow across various project areas.

Recognizing the value of learning from their experiences and continually evolving the client’s capabilities, close collaboration between CGI and this client extends beyond each project’s execution. After a project is completed, a thorough post-mortem is conducted to meticulously analyze successes, challenges and key lessons learned. This dedication to learning and growth positions the organization to cultivate and foster an intelligent culture of continuous improvement – implementing new best practices as needed to optimize processes organization-wide.

Seamless digital connections are enhancing speed and efficiency across North America  

Delivering service excellence

This collaborative project today ensures a new level of seamless and efficient project visualization and management that will help the organization drive and sustain continued growth amid rapid and ongoing change in today’s digital economy.


Key outcomes

  • Enhanced efficiency thanks to seamless project visualization and workflow management using Jira board digital tools and networking connections.
  • Regular meetings with the client to manage the Jira board and emerging needs.
  • Continuous improvement through inspection and adaptation of processes via detailed post-mortem reviews of each project.
  • A significant cost reduction for project support efforts through a deeper understanding of the organization’s business operations and priorities.

CGI’s transformation experts will continue to work with the organization in this highly collaborative partnership to keep the dairy processing giant on its outstanding path to future growth and success.