With Canadian businesses increasingly embedding digital in their business models, they are also seeking more value from their IT investments and expect IT to align with business outcomes. Enhancing customer and citizen experience, delivering client-facing digital transformation, customer centricity and Business process digitalization are all key priorities (Source: CGI 2023 Voice of our Clients) that indicate how business and IT objectives are converging. On the supply side, the IT supply chain itself is evolving, in how software applications are created, procured, and consumed. Building and launching modern applications is one thing but operationalizing them and managing them is another. Both need to be business-outcome focussed. Both need to be agile.

From CGI’s research, only 30% (Source: CGI 2023 Voice of our Clients) of Canadian businesses claim their digitization efforts are producing results, which means there is a need to think deeper and beyond building and launching, but also operationalizing digitization strategies. The latter being the focus of this article – How Application Management plays a pivotal role in enabling sustained business growth and innovation, rather than being solely a support function.

Key points addressed in this white paper:

  • Big shifts in the technology supply chain
  • Business-First Application Management – Where, Application Management meets Agility and Automation
  • The journey to modernizing Application Management
  • Delivering new levels of value with an Agile AMS model
  • CGI’s Application Services - Maximizing the value of business applications


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About the authors: 

  • Stephane Lefebvre, VP Consulting Delivery, Global Delivery Center, Saguenay, Quebec 
  • Carl Villeneuve, Director Consulting Delivery, Global Delivery Center, Montreal, Quebec 
  • Tyler Sherwood, VP Consulting Expert, Victoria, BC 
  • Amanda A Scarbro, Director Consulting Services, Victoria, BC