As Canada’s first bank, Bank of Montreal has a long history of superior service and dedication to its clients. The bank offers Trade Finance products servicing 83 countries across the world and operates processing hubs in Canada and China. Constantly looking for new ways to add value for its clients, BMO is dedicated to helping businesses grow and to demonstrating a long-term commitment to its clients.
BMO engaged in Six Sigma process methodology to manage efficiency and quality control through metrics and providing guidelines for improving productivity throughout the bank. Introduction of new partners or technology needed to demonstrate dedication to this corporate direction. Through this process, BMO determined that CGI’s Proponix solution was the best fit to meet their objectives.
How CGI Helped
BMO is using Proponix to attract local and international clients and have enhanced their service with the Web-enabled Trade Portal. Due to the highly configurable, user friendly, logical nature of the system and by CGI’s extensive experience in the Trade Finance arena, the bank felt confident in committing to ongoing superior customer service levels. They also realized simplified staff training and system analysis.
The bottom line: With CGI’s Proponix solution, BMO is achieving scale and continued business growth in Trade Finance.
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