Business process services

Lower costs and achieve optimal business performance

Organizations in all industries are under enormous pressure to do more with less. With CGI's business process services (BPS), clients are lowering administrative and operating costs, delivering new services more quickly, improving customer satisfaction, and enhancing their focus on core business activities.

Our BPS offerings combine deep industry expertise, high-quality process execution, and technology capabilities and scale with a unique partnership model. We carefully address your business needs while leveraging the efficiencies and savings that come from CGI's expansive global delivery network. Through this network, we delivers services onshore, nearshore and offshore, often blending an onshore presence with our offshore centers of excellence in Manila and India.

The result is secure, highly streamlined work processes with an enhanced level of efficiency and productivity, together with a business analytics capability that delivers real value. With each of our services, we build in a route map for future innovation and continuous improvement.

We group our services into five broad areas of expertise, each of which is focused on delivering business outcomes. If you can’t find the service you need, we’ll explore how we could work together to build a mutually profitable new offering in the market. 

Experience and expertise

  • Cross-industry and industry-focused offerings combined with accountable local partnership and high-value global delivery models
  • Strong partnerships with leading organizations, including Desjardins and the U.S. Department of Housing and Urban Development
  • ISO-certified processes and world-class technology platforms