Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19
Leaders are embracing new ways of thinking and working not only to respond during this critical time, but also to emerge from it stronger than before.
Annually, CGI leaders around the world meet face-to-face with business and IT executives to gather their perspectives on the trends affecting their enterprises, including business and IT priorities, budgets and investment plans.
In 2019, we conducted in-person interviews with 119 client executives in the insurance sector who cite digital servicing expectations, regulatory compliance, cost management, cybersecurity and emerging technologies as dominant drivers this year.
In 2019, we conducted in-person interviews with 153 client executives in the retail, consumer packaged goods, wholesale and consumer services sectors, who indicate data insight and omni-channel services as the driving forces of change this year, spurred by a focus...
In 2019, we conducted in-person interviews with 167 client executives in the manufacturing sector who are focusing on cybersecurity, digitization, data integration, Industry 4.0 and customer centricity.
In 2019, we conducted in-person interviews with 41 client executives in the oil and gas sector who cite digitization, data insight, new business models, revenue pressures, and energy transitions as dominant drivers this year.
In 2019, we conducted in-person interviews with 127 utilities client executives, who cite consumer demands, cybersecurity, optimizing operations, evolving for greater agility, and digital strategies as dominant drivers this year.
In 2019, we conducted in-person interviews with 124 client executives in the retail banking sector are focusing on digital channel adoption, the demand for omni-channel services, and the need to manage security, regulation and aging infrastructure.