Holistic Health Care

Our Doctor on Call helpline has changed

Connect and Heal will be our new Doctor on Call partner, offering medical services to CGI members and their dependents.

Free 24x7 teleconsultation with general physicians (GPs)

Call the Connect and Heal (CNH) helpline at 91118 91118

CGI COVID Helpdesk

A new dedicated CGI COVID helpdesk is now available. If you have queries pertaining to:

Dedicated Helpline / Teleconsultation

When to avail?

• General Health queries/ ailments
• Need medical advice on vaccination
• Showing COVID symptoms and need medical assistance
• Post COVID support

How to avail?

1. Call the helpline number 91118 91118 (Provided by Connect and Heal)
2. Furnish CGI Employee ID

Schedule: General Physicians 24x7
Based on appointment: Specialist doctors

What is included?

• Advise from Doctors via Teleconsultation
• Prescription for medication and tests
• Doctor consultation charges

What is not included?

• Costs for medicines and any additional tests suggested by the doctor
• Arrangements for medicines or additional tests
   

COVID Testing 

Members have the option to get themselves tested via home-pick up or walk-in at our partner test labs and diagnostics

COVID Testing – Home pickup option

How to avail?

Registration page: https://bit.ly/covid19testprebooking 

Cancel my testing request: https://bit.ly/covid19testcancel

What is included?

• RT-PCR or Antigen Test sample home pick-up
  Fees for above services covered by CGI

What is not included?

• Other test services are not included
   

COVID Testing – Walk-in testing service

CGI has arranged for walk-in tests at our partner labs and diagnostics. This is open to all CGI members and their families (dependents as per our Group MediClaim policy).

To take advantage of this free testing service, members must register on the link below.

Register for testing: https://bit.ly/covidtestwalkin 

Note: All testing centres will be open from 8 A.M. to 2 P.M. on weekdays only. It is strongly advised that you call the testing centre before heading for the test.

Testing Centers:

Location	Address
Aurangabad	Apollo Diagnostics Shop #10, Shreeji Tower, 11, Kamgar Chowk, Prabodhankar Thakare Nagar, Sector N 4, Cidco, Aurangabad
Bangalore	Apollo Diagnostics: Agara HSR Shop at #2799, Srinidhi, 27th Main, 1st Sector, HSR, Bangalore
Bangalore	Apollo Diagnostics: Banaswadi 3DM - 356, 3rd Main, 4th Cross, OMBR Layout, Banaswadi, Bangalore
Bangalore	Apollo Diagnostics: RT Nagar Municipal no. New 3/1, at Ganesha Block, 4th Cross, Ward no 95, Dinnur main road, RT Nagar, Bangalore
Bangalore	Apollo Diagnostics: Whitefield #58/3, Nallurhalli, Borewell Road, Whitefield, Bangalore
Hyderabad	Apollo Diagnostics: West Marredpally Ground Floor, Shop no-2,3-6-1,3-6-2,3-6-3/A, West Marredpally, Secunderabad
Hyderabad	Apollo Diagnostics: Nallagandla 1-103/301/II, Mallikarjuna Nilayam, Someshwara Colony, Nallagandla, Hyderabad
Jalgaon	Apollo Diagnostics In front of Bhaskar market, MJ College road, near Shalimar Hotel, Jalgaon
Kolhapur	Apollo Diagnostics The Empire Building, Shop No.12 & 13, near Pitali Ganapati Mandir, Tarabai Park, Kolhapur
Kolkata	Apollo Diagnostics: Lake Town 336 , Canal Street, VIP Road, Lake Town, Near Lake Town Clock Tower, Kolkata
Kolkata	Apollo Diagnostics: Mudiali 208, S P Mukherjee Road, Near, Tollygunge Rail Bridge, opp Charu Market, Mudiali, Kolkata
Kurnool	Apollo Diagnostics Gowri Gopal Hospital 46/87, Woodland Complex Budhawarpet, Andhra Pradesh
Mumbai	Apollo Diagnostics: RLM Corp Lab R-809, TTC, Rabale Midc Road Thane-Belapur Road
Nashik	Apollo Diagnostics: RLM Corp Lab Shop No - 4A, Archit Royale Apartment, Situated at S. No. 728 Opp. Eassar Petrol Pump, Mahatma Nagar, Nashik
Pune	Apollo Diagnostics: Bavdhan Shop no. 17, Navkar Avenue Bavdhan, behind ICICI Bank, Pune
Pune	Apollo Diagnostics: Dhanori Shop No-G8, Sr.No-17/1a/1, Goodwill Square, Dhanori- Lohegaon Road, Dhanori, Pune
Pune	Apollo Diagnostics: Wakad Shop no. 4, Vrindavan Apartment, Datta Mandir road, Near Polaris hospital, Wakad, Pune
Solapur	Apollo Diagnostics Mhetre Tower, Asara Bridge, Jule, Solapur
Vijayawada	Apollo Diagnostics: Vijayawada Parmeshwara Complex, Venkateshwara Puram, Vijayawada

 To avail of testing, please bring:

•  CGI ID
•  Aadhar card for you/family members
•  A printout of the email (or a softcopy on your phone) with the details on testing site, date and time (to show to Police in case of an enquiry)

Guidelines
• Testing is on a first come, first served basis. 
• Cost for COVID testing for CGI members and their families will be covered. 
• Transportation to the venue will be borne by member.  
• Ensure you follow social distancing protocols
• Members should park their car outside the office premises to minimize contact at the venue/ sample collection 
• No enquires allowed with the technicians to optimize sample collection drive 
• No need to fill out Return to Office request.
COVID Testing Reimbursement 
How to reimburse?

• Must RT-PCR or Antigen Test not claimed through Holistic COVID Care
• Reimbursement must be claimed through PSA Expense with scanned copy of original invoice 
• Expense claims must be submitted within 15 days of invoice date or as announced by Finance, whichever is earlier
• Separate reimbursement claims can be submitted for tests taken for different individuals at different time periods

What is not included?

• Other test services are not included

Oxygen Concentrators

CGI has procured 25 oxygen concentrators of 5 litre capacity to support members and their families who may need it. Members can borrow the device for themselves or their dependents subject to the availability of the device at the requested location.

This is a free service for CGI members. Members who wish to hire an oxygen concentrator, will need to fill the request form.

Oxygen concentrators can be requested for two weeks and extended for an additional two weeks with a new request. The CGI equipment is intended to serve as a stop-gap.

For any long term requirements, members are recommended to procure their own.

Use of the oxygen concentrator is not intended to be a substitute for medical treatment by a healthcare professional.

Misuse of the device can cause harm and members are requested to consult a physician to know the required litres of oxygen per minute and receive a prescription for it.

Pre-requisites: Before you request for the device

• Keep a physician/ doctor prescription handy
• The machines require electricity to run and are not battery operated, hence ensure 24x7 power supply with power backup (invertor or generator)
• A pulse oximeter is necessary to monitor the oxygen saturation

How to request for an Oxygen Concentrator?

• Fill the request form with all the details and submit.
• Members can raise only one form per individual request.
• Members can request oxygen concentrators for up to two weeks. For long term use, we recommend they buy an oxygen concentrator.
• Once the request is received, the CGI COVID care team will get in touch with the member and have the Oxygen Concentrator delivered to their residence.
• The team will collect the Oxygen Concentrator from the member, after it has been used for the prescribed duration (End date as specified in the request form).

FAQ

What is an Oxygen Concentrator?
An oxygen concentrator is a medical device that takes in air and removes nitrogen from it, leaving an oxygen-enriched gas for use by people requiring medical oxygen due to low oxygen levels in their blood.

How can it help COVID patients?
When a patient’s blood saturation levels drop below 94%, it could be a sign of respiratory distress. Usually this merits hospitalization, but due to the surge in COVID-19 cases and oxygen beds in short supply, the device could help those whose saturation levels range between 88-92 from home, if they cannot access hospital services.

How will I know which is the right oxygen concentrator?
Please consult your physician before requesting for the device, as they will prescribe it based on the patient’s condition.

How do I install and maintain the device?
You will receive an instruction manual provided by the manufacturer detailing aspects of care, troubleshooting and usage. Please retain it to be returned along with the device after use.

For more information refer to the Oxygen Concentrator Help Guide.

COVID Quarantine Care – Home Option 

How to avail?

•    Send a mail to homeisolation@connectandheal.com and furnish CGI Employee ID
•    Member will receive a call from Connect and Heal to confirm patient details and number of kits required
•    Members must submit RT-PCR test reports of self or dependents as an attachment, while sending the mail communication
•    Patient will begin receiving calls from Connect and Heal to check vitals and provide medical guidance
•    Patient can stop the service in case of early recovery or continue for 7 days

What is included?

•    Dedicated virtual care by a doctor / nurse

Daily monitoring and documentation of patient health such as oxygen saturation, temperature and blood pressure 

One weekly session with psychologist and nutritionists

•    Monitoring kit which includes a Pulse Oximeter, Digital Thermometer, Masks, Gloves and Sanitizer
•    Fees covered by CGI

What is not included?

Additions or subtractions to kit will not be entertained

Assistance : Help with Insurance/Loans/Others

Insurance (Corona Kavach & GMC)

How to avail?

Oriental Insurance Co.
Vidal Health Care.
Toll free number – 1800 103 5914 for any support

Insurance claim under - Corona Kavach policy (CK) & GMC 

Cashless: Carry the Vidal e-card, CGI ID card and a valid Govt. Id proof for raising a pre authorization or cashless facility in the network hospital

Reimbursement: Submit claim forms and supporting documents for reimbursement of medical expenses

Re-introduction of Corona Kavach (protection against medical expenses in case of COVID) in June 2021

To enroll, look for an email from Vidal Health Care Pvt. Ltd. (Third Party Administrator) in the next few days. Upon voluntary enrolment, CGI will pay the premium for members. For family members, the premium will have to be borne by the member.

What is included?

• Medical expenses incurred during the hospitalization for minimum of 24hrs. Hospitalization with active line of treatment is covered
• Home quarantine expenses and few non medical expenses like PPE charges is limited to Corona Kavach policy (CK)
• Standard coverage subject to policy conditions includes:
• Room & Board and ICU charges at actuals
• Lab, diagnostic, pharmacy expenses supporting active line of treatment
• Pre (30 days) and post (60 days) hospitalization expenses

What is not included?

• Non medical expenses like administration charges, consumables and services or documentation expenses are not payable
• Observational charges which doesn’t support active line of treatment
• Medically advanced treatments which can be performed otherwise normally, are not admissible
• Physical consultations are not included due to the pandemic situation

 Reimbursement process: GMC Reimbursement Instructions

• Submit softcopy of claim forms by downloading it here: https://tips.vidalhealthtpa.com/vidalhealth/home.htm
• Forms to be submitted: Part A, ECS and Self Declaration Forms
• Send claim forms via email at claimsdocuments@vidalhealthpta.com and attach supporting documents (with seal and signature from hospital)
• Keep hardcopies as they will need to be submitted per regulations

Important: 

• Part B of the form MUST be filled by the hospital at time of discharge.
• Name of the accountholder should be printed on the cancel cheque. If cancel cheque doesn’t have account holder name printed, you can submit a copy of bank passbook/statement (front page only) 
• Submit the final claim with all relevant documents within 30 days from the date of discharge (file cannot exceed 10MB)
• Post submission of claim documents, you will receive a notification/acknowledgement from Vidal Health Care within 3-4 working days 

Contacts
• Call 1800 103 5914 to reach Vidal for insurance support
• City-based help desk: cgi@vidalhealthpa.com 

Chennai: 8939998321 
Hyderabad: 7702357200 
Bangalore TPLS:    9148587547 
Bangalore E-City: 9148587548 
Mumbai: 9930916834 
 

To know more about Insurance, download:

• Insurance policy features
• Insurance FAQ on COVID-19

 

Help with Loan 

How to avail?

• For medical emergency requiring financial assistance,  members can request for Exigency Loan
• Request to be sent to Reporting Manager and HRBP
• Loan approval and tenure will be decided on a case to case basis
• Standard recovery are between 6 to 10 months.

What is included?

• Financial Assistance to meet hospital / medical expenses for self and immediate family members

Member Assistance Program

The Member Assistance Program supports and assists members and their immediate family members in assessing and resolving work, health and life issues

How to avail?

Toll-free helpline: 000-800-100-4150 
Email: infocgi@morneaushepell.com
Website: workhealthlife.com/cgi

What is included?

• Counselling Services
• Work Life Services
• Manager and Learning Solutions 
• The above includes 24/7 professional and confidential counselling, Legal, Finance and family support solutions
• Seminars, webinars, e-learning, orientation sessions as part of manager and learning solutions 

Vaccination

Majority of APAC members are double vaccinated and given that booster dose is precautionary, as advised by government agencies – CGI will no longer provide reimbursement facility.

Have a general health query? You and your family dependents can call the Connect and Heal helpline 91118 91118 and seek appropriate medical help.

Get immediate medical assistance from general physicians and specialist doctors (based on appointment).

• Call the CNH helpline +91 91118 91118 OR

Disclaimer: Every member is personally responsible for their own health and safety and ensuring that they procure timely medical help. Given the current extraordinary circumstances CGI is facilitating these services in order to assist members as they address their COVID-related health issues. You understand and acknowledge that availing of any services offered by Apollo & Connect and Heal is purely on a voluntary basis. CGI does not promote or endorse any services offered by Apollo & Connect and Heal and assumes no responsibility, liability or warranty for the completeness, merchantability, fitness for any particular purpose or the reliability of any service provided by Apollo & Connect and Heal.