Know-how

White papers

Title / Abstract Pages / file size
A Blueprint for the Revenue Agency of the FutureTo overcome pressures related to cost, efficiency and service - and to take advantage of enhanced technologies and business processes - CGI has developed a blueprint for the future U.S. revenue agency. The blueprint outlines and helps prioritize the innovative concepts that will lead to the greatest opportunities for success.   /  196 KB
A comprehensive strategy for successful data center consolidationThis CGI white paper discusses how to mitigate risk and maximize the benefits of data center consolidation, state and local governments using a comprehensive strategy for understanding, planning and communicating the complex, interdependent dimensions of this change. 7  /  643 KB
A new paradigm for environmental, health and safety (EHS) information systems: The business case for moving to a managed services solutionThis paper provides a brief overview of challenges in managing EHS compliance for manufacturing companies, builds a business case for utilizing managed services to meet these challenges, and describes the first steps at utilizing this model for effective EHS programs.   /  653 KB
Achieving a Centralized Collection Management within a State Government EnvironmentThis paper demonstrates that in a centralized collection environment in which economies of scale are present, significant efficiencies can be gained-allowing government to collect more of the liabilities that are owed. 20  /  3 MB
Achieving Peak Performance: Insights from a global survey on credit risk and collections practicesThis paper analyzes a survey of current credit risk management practices in both financial services and telecommunications organizations to offer insights into the effects of these practices and to establish recommendations from which to assess trends and future progress.   /  745 KB
Addressing the challenges of cloud order orchestration and provisioningCloud provisioning is an often overlooked challenge. This paper provides advice on how to automate highly complex tasks, as well as provide up and down provisioning. 10  /  385 KB
AMS Advantage Grant Lifecycle Management SolutionGreater Efficiency for Greater Funds and ARRA Reporting for Transparency and Accountability   /  260 KB
An integrated approach to IT consolidationThis CGI white paper discusses how the proven commercial practice of multisourcing services integration can help state and local governments achieve IT consolidation goals of lower costs, improved performance and transformed service delivery. 7  /  155 KB
Application Portfolio RationalizationThis paper takes a look at the topic of application portfolio rationalization (APR). It discusses how APR is both an immediate and long-term strategy for improving agility, reducing costs and maintaining profitability. 3  /  78 KB
Application rationalization: a powerful catalyst for IT consolidationThis CGI white paper discusses how application portfolio rationalization is a powerful catalyst for state and local government IT consolidation and transformation initiatives when based on a rigorous assessment aligned with organizational goals and proactive efforts to manage change. 7  /  1 MB
Building an effective stay back team to gain maximum value from an outsourcing agreementThis paper provides advice on for defining and building the team, highlights industry best practices, and provides recommendations for the team's role, size and required skill set. 8  /  457 KB
Business Intelligence - Enabling Transparency across the EnterpriseOne of the largest hurdles an enterprise faces is the need to efficiently and accurately measure and analyze corporate performance at the strategic and tactical levels. However, the frequent lack of definition of proper performance metrics and deficient reporting and analysis capabilities result in difficulty translating data into usable and actionable information. 11  /  882 KB
Business intelligence: Seven steps to improved business intelligence through data discoveryThis paper discusses how two large enterprises optimized their BI performance through data discovery and outlines seven steps for effectively pursuing and implementing a data discovery approach to BI. 6  /  172 KB
Can Managed Services Help Your H&S Program?(as published in the May 2006 issue of The Synergist)This article discusses the impact of globalization and regulation and introduces a new model to address these issues within organization's health and safety programs.   /  372 KB
CGI Edge™ Enables the Virtual Office for Insurance CarriersMore and more and more insurance companies are demanding systems that support, or enhance, their virtualization strategy. Learn how CGI Edge meets this challenge.   /  34 KB
CGI's Approach to Sunrise 2005 and the Global Trade Item Number (GTIN)North American organizations are faced with understanding the issues associated with Sunrise 2005 and the GTIN along with the resulting impact of these initiatives on resources and budgets. Questions that need to be answered include: How soon should I start my evaluation? What internal systems are going to be affected? What steps are my trading partners taking to be Sunrise 2005 compliant? How can I avoid potential business disruptions? What business benefits can I look forward to enjoying?   /  163 KB
CGI's Pocket PVR: A Production Volume Reporting RevolutionThis paper written by CGI and Nexen, a Canadian-based global energy company, discusses the two companies’ collaborative approach in building a versatile filed data capture (FDC) application that allows users to enter data in the field as it is captured 6  /  127 KB
Challenges in fighting insurance fraud and the value of Special Investigative Unit outsourcingInsurance fraud has reached epidemic proportions in the U.S., costing consumers an estimated $96.2 billion a year in higher premiums. This white paper explores the challenges in detecting and prosecuting fraud and the increasing trend toward Special Investigative Unit outsourcing.   /  582 KB
Cloud billing: The missing link for cloud providersOne of the key attributes of cloud computing is that customers consume resources as a service and pay only for what they use, which leads to important billing ramifications cloud computing providers need to understand. This paper covers the different components of cloud computing and their impact on billing to help providers competitively charge for their offerings. 11  /  489 KB
Cloud Security for Federal AgenciesThis paper explains how using a cloud provider that is certified through FedRAMP and GSA’s BPA for Infrastructure as a Service offers federal agencies real potential for improving efficiency and risk management in establishing their IT infrastructure in the cloud. 6  /  209 KB
Comparative Rating for Insurance IndustryThis CGI white paper describes the alternative that now exists to apply cost-effective technology that stops the re-interpretation of an insurer's rating and lets the most accurate information flow smoothly between independent agents and a P&C insurance company via real-time Web-based access to a single source for rating which benefits insurance companies, comparative rating firms, independent agents and customers.   /  138 KB
Composite applications: Where have all the mashups gone?This paper discusses the three pillars of a successful composite application platform: solid IT governance, service-enabled enterprise, and productive mashup development platform. 4  /  78 KB
Decreasing Energy Consumption through Energy ManagementThis paper discusses the social and economic drivers behind energy data management solutions to reduce costs and to respond to environmental operating practices. It concludes with a brief case study on how a client is using CGI's energy management solution to address its corporate social responsibility objectives and reduce its energy consumption costs. (Listen to the complementary podcast.)   /  76 KB
Effectively Managing the Evolving Retail EcosystemTo effectively leverage new technology and manage the ever-increasing complexity of the store technology environment, retailers should seriously consider turning to store systems outsourcing.   /  350 KB
Effectively Managing the Increasing Complexity of Store Technology in a Competitive EnvironmentForward-thinking retailers are exploring new technologies to position themselves at the forefront of an increasingly competitive and rapidly changing marketplace in an effort to meet their customers' expectations and to continue to lower costs. To effectively leverage new technology and manage the ever-increasing complexity of the store technology environment, retailers should seriously consider turning to store systems outsourcing. With the retail and technology expertise of a strategic outsourcing partner, retailers will be able to focus on their customer and will be well prepared for the store of the future.   /  141 KB
Emerging Trends in Green ITConcepts and approaches to achieve savings and provide leadership in sustainable business practices   /  126 KB
Encouraging Innovation in a Multi-Sourced EnvironmentThe complexity that multi-sourcing adds to the governance of IT infrastructure services must be effectively managed in order to encourage providers to innovate and improve operations.   /  201 KB
ERP Challenges and Opportunities in GovernmentThis white paper, written by Frost & Sullivan and commissioned by CGI, discusses current enterprise resource planning (ERP) operational and management practices and the challenges and issues faced. The findings are based on a survey of U.S. government organizations conducted by Frost & Sullivan on behalf of CGI.   /  74 KB
Establishing a Successful Testing, Training and Exercise (TT&E) ProgramCGI award-winning toolkit helps clients manage risk and achieve operational resiliency through business continuity (BC) programs based on risk management principles, client organization policy, and regulatory guidelines. 93  /  1 MB
Evaluating Federal Contractors Under a Blanket Purchase AgreementAgencies are adopting approaches that increase the value they receive from awarding Blanket Purchase Agreements (BPA) to multiple contractors.   /  156 KB
Executive Management of Information SecurityIn today's technology-driven business world, it has become critically important for companies to safeguard their information assets, systems and networks. While the technology revolution has generated vast benefits, it has also exposed companies to new risks and liabilities. 6  /  147 KB
Governance-Based Access Control (GBAC): Enabling improved information sharing that meets compliance requirementsAs government regulations and customer and citizen demands continue to increase, organizations must find a way to implement a more sophisticated access control scheme. GBAC is one viable solution that helps organizations facilitate robust information sharing, while managing and mitigating risks. 13  /  994 KB
IDC Energy Insights white paper—Making energy efficiency even more efficient: How information technology can optimize portfolio managementUtilities and state and federal governments have provided new funding for energy efficiency programs. As funding for energy efficiency ramps up, so do utility-managed energy efficiency programs and these programs can no longer be managed efficiently by ad hoc databases and spreadsheets. Rather, the utility must be able to access one system to effectively manage performance of its portfolio of programs. Two case studies—PPL Electric Utilities (PPL) and NSTAR Electric and Gas (NSTAR)—reveal the benefits of having a centralized energy efficiency information system. 19  /  446 KB
Identity and Risk Management: Preparing for a new worldThis paper discusses how leaders can prepare for a new world of multi-channel, multi-device access to improve their security posture and best mitigate risks. 4  /  44 KB
IT GovernanceCGI’s approach and experience in using governance to drive business value within managed services engagements (Listen to the complementary podcast.) 3  /  164 KB
IT Governance and Managed ServicesWhile outsourcing IT functions offers compelling benefits, its success rate, viewed from the perspective of broad customer satisfaction, has not been equally overwhelming. Learn how good IT governance can ensure a successful outcome both for the client and the outsourcer. 9  /  1 MB
It’s time to move forward with customer-centric default managementCGI interviewed default management executives at more than 20 leading financial institutions and communications firms across North America, South America and Europe to gain insight into their current goals, challenges and opportunities in customer-centric default management. The new study revealed that companies are moving toward customer-centric default management to improve the customer experience and customer retention, and maximize effectiveness across the default lifecycle. 4  /  821 KB
Making it happen: Responding to federal initiatives to speed and simplify cloud adoption

This issue brief reviews the context for federal cloud computing acquisition decisions by describing relevant government-wide IT policies, programs and contract vehicles. It also provides five key considerations for acquiring cloud services to meet federal requirements.

 4  /  644 KB
Mashed Services and Business Models Enabled by Next Generation Operations Systems and Software (NGOSS)Coauthored by Deutsche Telekom Laboratories and CGI for The Forum for European ICT Professionals, this paper discusses how NGOSS can support the operator to reduce costs, react more quickly in digital markets, foster operator control and support new business models. Its complementary presentation received the best presentation award at the organization's 2009 Annual European Congress.   /  723 KB
Moving to Management TransparencyMany agencies have the infrastructure in place to support an era of management transparency and data-driven decision-making. Now it's time to get systems updated and connected to deliver the data.   /  70 KB