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White papers

Title / Abstract	Download PDF	Number of pages
A Blueprint for the Revenue Agency of the Future To overcome pressures related to cost, efficiency and service - and to take advantage of enhanced technologies and business processes - CGI has developed a blueprint for the future U.S. revenue agency. The blueprint outlines and helps prioritize the innovative concepts that will lead to the greatest opportunities for success.	A Blueprint for the Revenue Agency of the Future	18 / 196 KB
A comprehensive strategy for successful data center consolidation This CGI white paper discusses how to mitigate risk and maximize the benefits of data center consolidation, state and local governments using a comprehensive strategy for understanding, planning and communicating the complex, interdependent dimensions of this change.	A comprehensive strategy for successful data center consolidation	7 / 643 KB
A new paradigm for environmental, health and safety (EHS) information systems: The business case for moving to a managed services solution This paper provides a brief overview of challenges in managing EHS compliance for manufacturing companies, builds a business case for utilizing managed services to meet these challenges, and describes the first steps at utilizing this model for effective EHS programs.	A new paradigm for environmental, health and safety (EHS) information systems: The business case for moving to a managed services solution	9 / 653 KB
A proven path for improving government debt collection This issue paper describes a proven path to maximizing revenue collection using modern tools and techniques, improving processes and centralizing debt management.	A proven path for improving government debt collection	8 / 475 KB
Achieving a Centralized Collection Management within a State Government Environment This paper demonstrates that in a centralized collection environment in which economies of scale are present, significant efficiencies can be gained-allowing government to collect more of the liabilities that are owed.	Achieving a Centralized Collection Management within a State Government Environment	20 / 3 MB
Addressing the challenges of cloud order orchestration and provisioning Cloud provisioning is an often overlooked challenge. This paper provides advice on how to automate highly complex tasks, as well as provide up and down provisioning.	Addressing the challenges of cloud order orchestration and provisioning	10 / 385 KB
AMS Advantage Grant Lifecycle Management Solution Greater Efficiency for Greater Funds and ARRA Reporting for Transparency and Accountability	AMS Advantage Grant Lifecycle Management Solution	10 / 260 KB
An integrated approach to IT consolidation This CGI white paper discusses how the proven commercial practice of multisourcing services integration can help state and local governments achieve IT consolidation goals of lower costs, improved performance and transformed service delivery.	An integrated approach to IT consolidation	7 / 155 KB
An introduction to health information integration This paper discusses how health information integration frameworks are merging disparate data into comprehensive health record views.	An introduction to health information integration	9 / 206 KB
Application Portfolio Rationalization This paper takes a look at the topic of application portfolio rationalization (APR). It discusses how APR is both an immediate and long-term strategy for improving agility, reducing costs and maintaining profitability.	Application Portfolio Rationalization	3 / 78 KB
Application rationalization: a powerful catalyst for IT consolidation This CGI white paper discusses how application portfolio rationalization is a powerful catalyst for state and local government IT consolidation and transformation initiatives when based on a rigorous assessment aligned with organizational goals and proactive efforts to manage change.	Application rationalization: a powerful catalyst for IT consolidation	7 / 1 MB
Best-Fit Global Delivery: The Need to Deliver Both Flexibility and Consistent Results This paper examines some of the challenges of working in the global market and the ways that organizations are adapting their operating models to survive and thrive.	Best-Fit Global Delivery: The Need to Deliver Both Flexibility and Consistent Results	9 / 715 KB
BPS: The Next Frontier The BPS industry continues to experience rapid growth, creating exciting opportunities as more companies discover the transformational impact of business process improvement. This paper takes a look at key BPS trends that are driving innovation and increased value, as well as challenges ahead, to help companies get more out of their BPS investment.	BPS: The Next Frontier	9 / 271 KB
Building an Effective Stay Back Team to Gain Maximum Value from an Outsourcing Agreement This paper provides advice on for defining and building the team, highlights industry best practices, and provides recommendations for the team's role, size and required skill set.	Building an Effective Stay Back Team to Gain Maximum Value from an Outsourcing Agreement	8 / 457 KB
Business intelligence: Seven steps to improved business intelligence through data discovery This paper discusses how two large enterprises optimized their BI performance through data discovery and outlines seven steps for effectively pursuing and implementing a data discovery approach to BI.	Business intelligence: Seven steps to improved business intelligence through data discovery	6 / 172 KB
Business Process Services: A Successful Transition Is the Foundation of World-Class Outsourcing In this paper, we examine five of the key transition- related questions that clients ask us during the Request for Proposal (RFP) process. The answers to these questions lie at the heart of what constitutes a successful business process services (BPS) transition, which in turn provides the foundation for a world-class BPS outsourcing engagement capable of achieving the client’s business case.	Business Process Services: A Successful Transition Is the Foundation of World-Class Outsourcing	9 / 321 KB
Business Process Services: A Value-Based Approach to Process Improvement and Delivery Business models are no longer static. With ever changing technology, regulation and capital, it’s important for companies to remain responsive to market needs. This paper discusses a proven approach to process improvement, what to look for in a BPS provider, key success factors for success and real-life case studies of BPS at work across various industries.	Business Process Services: A Value-Based Approach to Process Improvement and Delivery	8 / 553 KB
Can Managed Services Help Your H&S Program? This article discusses the impact of globalization and regulation and introduces a new model to address these issues within organization's health and safety programs.	Can Managed Services Help Your H&S Program?	4 / 372 KB
CGI Edge™ Enables the Virtual Office for Insurance Carriers More and more and more insurance companies are demanding systems that support, or enhance, their virtualization strategy. Learn how CGI Edge meets this challenge.	CGI Edge™ Enables the Virtual Office for Insurance Carriers	3 / 34 KB
CGI's Approach to Sunrise 2005 and the Global Trade Item Number (GTIN) North American organizations are faced with understanding the issues associated with Sunrise 2005 and the GTIN along with the resulting impact of these initiatives on resources and budgets. Questions that need to be answered include: How soon should I start my evaluation? What internal systems are going to be affected? What steps are my trading partners taking to be Sunrise 2005 compliant? How can I avoid potential business disruptions? What business benefits can I look forward to enjoying?	CGI's Approach to Sunrise 2005 and the Global Trade Item Number (GTIN)	12 / 163 KB
CGI's Pocket PVR: A Production Volume Reporting Revolution This paper written by CGI and Nexen, a Canadian-based global energy company, discusses the two companies’ collaborative approach in building a versatile filed data capture (FDC) application that allows users to enter data in the field as it is captured	CGI's Pocket PVR: A Production Volume Reporting Revolution	6 / 127 KB
Challenges in fighting insurance fraud and the value of Special Investigative Unit outsourcing Insurance fraud has reached epidemic proportions in the U.S., costing consumers an estimated $96.2 billion a year in higher premiums. This white paper explores the challenges in detecting and prosecuting fraud and the increasing trend toward Special Investigative Unit outsourcing.	Challenges in fighting insurance fraud and the value of Special Investigative Unit outsourcing	7 / 582 KB
Cloud billing: The missing link for cloud providers One of the key attributes of cloud computing is that customers consume resources as a service and pay only for what they use, which leads to important billing ramifications cloud computing providers need to understand. This paper covers the different components of cloud computing and their impact on billing to help providers competitively charge for their offerings.	Cloud billing: The missing link for cloud providers	11 / 489 KB
Cloud Security for Federal Agencies This paper explains how using a cloud provider that is certified through FedRAMP and GSA’s BPA for Infrastructure as a Service offers federal agencies real potential for improving efficiency and risk management in establishing their IT infrastructure in the cloud.	Cloud Security for Federal Agencies	6 / 216 KB
Comparative Rating for Insurance Industry This CGI white paper describes the alternative that now exists to apply cost-effective technology that stops the re-interpretation of an insurer's rating and lets the most accurate information flow smoothly between independent agents and a P&C insurance company via real-time Web-based access to a single source for rating which benefits insurance companies, comparative rating firms, independent agents and customers.	Comparative Rating for Insurance Industry	7 / 138 KB
Composite applications: Where have all the mashups gone? This paper discusses the three pillars of a successful composite application platform: solid IT governance, service-enabled enterprise, and productive mashup development platform.	Composite applications: Where have all the mashups gone?	4 / 78 KB
CSPs in the Next Decade The bar has been raised for communication service providers (CSPs). The high barriers to entry in the former elite telecom industry have been torn down, leaving a brutally competitive market with new players. In addition, expanding service and product overlap among CSPs is making it more and more difficult to gain an edge. This paper examines the playing field and market dynamics, as well as strategy options for traditional legacy telecom providers seeking to transform into agile CSPs providing next generation services.	CSPs in the Next Decade	13 / 300 KB
Effectively Managing the Evolving Retail Ecosystem To effectively leverage new technology and manage the ever-increasing complexity of the store technology environment, retailers should seriously consider turning to store systems outsourcing.	Effectively Managing the Evolving Retail Ecosystem	10 / 350 KB
Effectively Managing the Increasing Complexity of Store Technology in a Competitive Environment Forward-thinking retailers are exploring new technologies to position themselves at the forefront of an increasingly competitive and rapidly changing marketplace in an effort to meet their customers' expectations and to continue to lower costs. To effectively leverage new technology and manage the ever-increasing complexity of the store technology environment, retailers should seriously consider turning to store systems outsourcing. With the retail and technology expertise of a strategic outsourcing partner, retailers will be able to focus on their customer and will be well prepared for the store of the future.	Effectively Managing the Increasing Complexity of Store Technology in a Competitive Environment	8 / 141 KB
Emerging Trends in Green IT Concepts and approaches to achieve savings and provide leadership in sustainable business practices	Emerging Trends in Green IT	9 / 126 KB
Encouraging Innovation in a Multi-Sourced Environment The complexity that multi-sourcing adds to the governance of IT infrastructure services must be effectively managed in order to encourage providers to innovate and improve operations.	Encouraging Innovation in a Multi-Sourced Environment	9 / 201 KB
Enterprise social networking This paper explores the key challenges, benefits and requirements of implementing a successful enterprise social networking platform, highlighting CGI’s own experience in introducing such a platform to bring together its global workforce.	Enterprise social networking	6 / 95 KB
ERP Challenges and Opportunities in Government This white paper, written by Frost & Sullivan and commissioned by CGI, discusses current enterprise resource planning (ERP) operational and management practices and the challenges and issues faced. The findings are based on a survey of U.S. government organizations conducted by Frost & Sullivan on behalf of CGI.	ERP Challenges and Opportunities in Government	14 / 74 KB
Establishing a Successful Testing, Training and Exercise (TT&E) Program CGI award-winning toolkit helps clients manage risk and achieve operational resiliency through business continuity (BC) programs based on risk management principles, client organization policy, and regulatory guidelines.	Establishing a Successful Testing, Training and Exercise (TT&E) Program	93 / 2 MB
Evaluating Federal Contractors Under a Blanket Purchase Agreement Agencies are adopting approaches that increase the value they receive from awarding Blanket Purchase Agreements (BPA) to multiple contractors.	Evaluating Federal Contractors Under a Blanket Purchase Agreement	4 / 156 KB
Executive Management of Information Security In today's technology-driven business world, it has become critically important for companies to safeguard their information assets, systems and networks. While the technology revolution has generated vast benefits, it has also exposed companies to new risks and liabilities.	Executive Management of Information Security	6 / 147 KB
Health Information Integration: Assessing the Need for Integration The second in a series of CGI white papers on health information integration, this paper discusses the importance, issues and processes involved in assessing your organization’s need for health information integration.	Health Information Integration: Assessing the Need for Integration	11 / 231 KB
IDC Energy Insights white paper—Making energy efficiency even more efficient: How information technology can optimize portfolio management Utilities and state and federal governments have provided new funding for energy efficiency programs. As funding for energy efficiency ramps up, so do utility-managed energy efficiency programs and these programs can no longer be managed efficiently by ad hoc databases and spreadsheets. Rather, the utility must be able to access one system to effectively manage performance of its portfolio of programs. Two case studies—PPL Electric Utilities (PPL) and NSTAR Electric and Gas (NSTAR)—reveal the benefits of having a centralized energy efficiency information system.	IDC Energy Insights white paper—Making energy efficiency even more efficient: How information technology can optimize portfolio management	19 / 446 KB
Identity and Risk Management: Preparing for a new world This paper discusses how leaders can prepare for a new world of multi-channel, multi-device access to improve their security posture and best mitigate risks.	Identity and Risk Management: Preparing for a new world	4 / 44 KB
IT Governance CGI’s approach and experience in using governance to drive business value within managed services engagements (Listen to the complementary podcast.)	IT Governance	3 / 164 KB

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White papers

Business consulting. Systems integration. IT outsourcing services.

Business consulting. Systems integration.
IT outsourcing services.