Our quality approach
At CGI, we have a strong commitment to quality—a commitment that leads to business results for our clients. Our quality system represents a common language across CGI, and our passion for operational excellence plays a key role in ensuring consistent service delivery. Our ISO 9001-certified operations apply the CGI Management Foundation (PDF), which outlines the key strategies and processes that define and guide the management of CGI and the management of our stakeholder relationships.
Meeting our stakeholders' needs
Meeting our stakeholders' needs is the reason we are in business. This is why our clients, members (professionals) and shareholders are at the heart of CGI's approach to quality management. At CGI, we have integrated the concept of quality into every aspect of managing our company—from developing our strategic plans to serving our clients to assessing our members' performance. Our quality system is structured to entrust responsibility for quality management to members at every level of our organization as CGI strives to be the partner of choice for all company stakeholders.
Measuring and monitoring client success
CGI's Client Partnership Management Framework (CPMF) covers the business management processes involved in every type of client engagement. It provides guidelines for executing each stage of any engagement—from opportunity development to contract negotiation to delivery. The Client Satisfaction Assessment Program (CSAP) measures clients' satisfaction toward the services provided by CGI and to identify areas of improvements.
Achieving leading certifications
The CPMF ensures that the client's objectives are clearly defined, that projects and operations are properly scoped, and that the appropriate resources are applied to meet objectives and on-time, on-budget delivery. In addition, CGI's service centers maintain appropriate certification in accordance with service requirements, such as CMMI Level 3 or 5; ISO 27001 - Information security management systems; and ISO 20000 - Information technology - Service management.