Tax, revenue and collections for U.S. state and local government

Transforming the business of tax and revenue management

 

Tax and revenue agencies are under enormous pressure to continuously find ways to maximize revenue and efficiency and improve constituent services. Agencies need a partner that can provide innovative ideas, state-of-the art solutions, proven experience and thought leadership.

CGI is this partner of choice. Our clients are transforming the manner in which tax and revenue business is done. From our tax agency vision to our extensive experience in developing and deploying award-winning projects, CGI has the innovative tax administration services and industry-leading solutions clients need to achieve their goals. Our seasoned consultants, many of whom have been government tax agency leaders, truly understand this business and have a proven track record of implementing successful transformation projects. Our work with federal, state, provincial and local government agencies supports all areas of revenue management, including property tax and unemployment insurance. In addition, through our benefits-funded contracting approach, CGI has helped five states generate nearly $1.7 billion in tax recoveries.

Innovative tax administration services

CGI offers a portfolio of tailored professional services that support tax and revenue agencies from conception to completion.

  • Strategic vision and planning - defines agencies’ vision to focus on the needs of the public and legislature and to take advantage of the best solutions within the marketplace
  • Operational assessment - performs assessments to gain an understanding of agencies’ strengths and potential areas of improvement; benchmarks agencies against their peers; estimates the return on investment for specific initiatives 
  • Business case development - identifies service improvements and financial benefits likely to result from initiatives to help clients justify critical initiatives 
  • Business process renewal - creates transformative business process solutions based on clients’ unique vision, goals and circumstances
  • Change management - aligns clients’ business processes and prepares staff to deliver business results
  • Systems integration - provides a full range of systems integration services, from conceptual design to implementation and training
  • Managed services - provides a full range of hardware and software hosting services, along with business process outsourcing when our clients have resource challenges

Industry-leading and web-enabled solutions

CGI is committed to offering clients best-of-breed solutions. Whether implementing our solutions, a partner’s or a combination of both, CGI assembles the right components with an objective view.CGI’s suite of award-winning, built-for-government solutions support the full spectrum of business processes managed by tax and revenue departments. Our architectural approach leverages browner-based technologies and supports key open standards such as J2EE. Our solutions use leading-edge technology within a scalable, flexible n-tier architecture that is object-oriented and component-based to support flexible configuration, customization, deployment and interoperability. Our solutions include:

  • Collections and recovery

Centralized debt management– CGI’s Collections360™ for Government combines managed services and business processes with CGI's state-of-the-art technology (powered by CACS® for Government) to support all aspects of debt management operations

Automated collections - CACS for Government (CACS-G) supports the collection of delinquent tax and non-tax receivables, enabling tax organizations to significantly improve revenue collections while reducing associated costs and increasing customer service.

  • Decision management - enables tax agencies to collect more revenues by automatically identifying the best treatment stream for delinquent collections, the best audit cases and the tax discovery cases with the highest likelihood of non-compliance

  • Accounting and transaction processing - implementation of COTS Integrated Tax Systems that support taxpayer identification and registration, returns processing and taxpayer and revenue accounting. Through modern technologies, allows agencies to build, implement and operate their service-oriented, data-driven architecture.

  • Channel management - industry-leading solutions and best-of-breed partnerships that allow tax agencies two-way communication with taxpayers and businesses through a variety of channels

State tax online (iFile) - allows businesses to calculate, file and pay sales, use and employer withholding taxes online, reducing errors and improving customer satisfaction.

Award-winning projects

CGI is pleased to have helped its clients receive the following representative awards, which demonstrate CGI’s commitment to helping clients transform the business of tax and revenue management.

  • Federation of Tax Administrators (FTA) award for Management and Organizational Initiative in State Tax Administration
  • National Association of State Chief Information Officers (NASCIO) Recognition Award for Outstanding Achievement in the Field of Information Technology for the Virginia Department of Taxation’s transformation of its business practices and implementation of cutting-edge technologies
  • Semifinalist in the Innovations in Government Award from the John F. Kennedy School of Government at Harvard University
  • State of Hawaii FileNet Innovation Award finalist
  • Fourth place award from the Center for Digital Government in the category of Best Government Applications for State General Government
  • The Council of State Governments’ Eagle e-Government Award of Excellence for recognizing the Virginia TAX website as one of the best executive branch websites in all of state government across the nation
  • Public-Private Partnership Award for the Governor’s Technology Awards at the Commonwealth of Virginia Information Technology Symposium (COVITS)
  • International Association of Business Communicators (IABC) awards
  • National Electronic Commerce Coordinating Council (NECCC) Cost Effectiveness Through Government Award

For more information, contact  CGI’s U.S. tax and revenue practice.

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