Our work in California
CGI has over 25 years of experience working with the State of California and has developed a deep understanding of the state's policies, practices and systems. From providing creative solutions to drive efficiencies, effectiveness and cost containment to offering innovative funding models that finance modernization projects, CGI provides California with the technologies agencies need to maximize revenue while improving service delivery. As a full-service systems integrator and managed services provider, CGI's diverse project experience across the State includes:
- Board of Equalization (BOE)
- California Child Support Automation System (CCSAS)
- California Department of Transportation (Caltrans)
- City of Los Angeles
- Department of General Services (DGS)
- Department of Social Services (DSS)
- Employment Development Department (EDD)
- Franchise Tax Board (FTB)
- Health and Human Services Data Center (HHSDC) / Office of Systems Integration (OSI)
- Los Angeles County
- Orange County
The BOE worked in partnership with CGI to develop and implement a state-of-the-art collections system to increase revenues, apply fair and equitable treatment of taxation, and improve productivity. This performance-based, benefits-funded project was funded from the stream of new revenue collected. CGI took on the initial financial risk to implement the solution, ensuring no tax increases or reduction of services. After the first 10 months of operation, revenues increased by more than $40 million and staff productivity rose by 30 percent.
Working in partnership with the Department of Child Support Services (DCSS) and the Franchise Tax Board (FTB), IBM (prime), Accenture and CGI designed, built and implemented the largest automated statewide child support system in existence today. The (California Child Support Automation System - CCSAS) Child Support Enforcement (CSE) system serves approximately 1.8 million children and families. Within this vast and complex initiative spanning seven years, CGI, in collaboration with DCSS, led the transition of 10,000 users in 58 local agencies to the new system. CGI successfully converted county data with a 99.999 percent success rate, led the change management activities with county users, provided on-site user support and ensured little interruption to daily activity. The federal government certified the system, saving the State over $200 million annually in penalties and securing a federal rebate of over $190 million. The CCSAS project received the American Society for Public Administration's 2009 Intergovernmental Cooperation Award from the Sacramento Chapter. What's more, the new system's performance indicators will greatly assist California with obtaining additional federal funding for future projects.
In collaboration with the California Department of Transportation, CGI replaced Caltran's aging financial systems with an integrated solution that serves as the foundation for a sweeping overhaul of its information systems. The E-FIS project includes CGI Advantage™ Financial Management and infoAdvantage data warehouse products as well a comprehensive enterprise application integration architecture to provide integration to over 75 Caltrans systems.
CGI and its team of subcontractors provided the software solution, project management, change management and business process reengineering as well as training, integration and software development services. The comprehensive solution, having received final system acceptance from Caltrans, helps Caltrans better manage its $14 billion budget, all while improving operational efficiency, accountability and access to information.
The California Strategic Sourcing Initiative (CSSI) is a joint public-private effort to consolidate and reduce the cost of goods and services purchased by the State without sacrificing current levels of quality or service. In the absence of an appropriation to fund the project, the State applied an innovative funding approach, paying CGI a percentage of actual savings realized through the strategically sourced contracts. The combined efforts of DGS, participating departments and CGI have yielded tangible savings of more than $175 million, well beyond the initial goal of $100 million. The largest savings came from technology-related contracts and the State has continued to save money after the initial period.
In addition to this project, CGI partnered with the California Enterprise Business Office (EBO) and Department of Consumer Affairs (DCA) to implement Online Professional Licensing (OLPL). CGI, the prime contractor, partnered with Systems Automation Corporation (SAC) to implement their eLicense product. The OLPL application provides the state with a single, convenient, enhanced access point for information and services through secure electronic technology designed to protect privacy.
Within the Department of Social Services, CGI supports a statewide database and central processing system for the agency's Personal Care Services Program/In Home Supportive Services (PCSP/IHSS). The system supports case management and payroll and provides management information access. In partnership with EDS, the prime contractor, CGI is responsible for the analysis, design, development, unit testing, installation and maintenance of its CGI Advantage™ Human Resources Management, Payroll, and Financial Management software.
CGI has also helped DSS convert welfare issuance from coupons and checks to a debit card approach as part of the Electronic Benefit Transfer (EBT) Statewide Automated Reconciliation System (SARS) project. The solution required the design, development and implementation of an Internet-based solution that allowed counties and the State to monitor EBT fund movements and to identify any potential discrepancies.
CGI also provided DSS with comprehensive statewide classroom training for the Child Welfare Services Case Management System (CWS/CMS).
EDD partnered with CGI to implement iFile, a solution that allows employers to file their quarterly wage and withholding reports via the Internet. iFile offers EDD an efficient, paperless environment that reduces data collection costs and improves operations. It also leverages a scalable architecture that supports expansion for future e-government projects. iFile provides California employers with secure, personalized and around-the-clock access to wage and withholding report information and allows employers to submit quarterly wage and withholding reports. By simplifying the tax reporting process, iFile results in quicker, more accurate delivery of quarterly reports and efficient resolution of taxpayer questions.
Working within a performance-based, benefits-funded procurement framework, CGI and FTB sought to improve revenue collection capabilities, reduce taxpayer intrusion and enhance customer service by improving collections and audit processes. This ground-breaking, multi-program engagement produced $784 million in incremental benefits from 1993-2004.
In addition, CGI provided technical consulting services to the FTB in the development and support of the Non-Tax Court Ordered Debt collection automation effort for the California Court Ordered Debt Collection Expansion (CODE) Project. CGI helped FTB convert the existing system onto a new web-based technology platform that can support a substantial increase in caseload.
CGI helped develop the automated system that allows standardization across California's 58 counties to perform daily reconciliation of Electronic Benefit Transfer (EBT) transactions. The Statewide Automated Reconciliation System (SARS) is now used by all 58 independent county welfare agencies to uniformly monitor and reconcile their county's funds, which enables statewide rollup and reporting.
Since its implementation, SARS has had a number of system extensions including specific welfare fraud detection and reporting, archiving of all EBT-related financial reports with web access provisions, month-end federal financial reporting, and capturing and reporting of financial activity to assist in state billing verification.
Every year since 2005, the CGI-developed, county-wide ERP initiative for Los Angeles County has had successful, on-time, on-budget implementations. This CGI Advantage ERP system now tracks $24 billion in assets, $180 million in purchases, 1,245 master agreements and more than $1.2 billion in grants,. It also pays more than 105,000 employees and processes timesheets for over 68,000 employees.
A client for over two decades, Orange County utilizes CGI Advantage web-based enterprise resource planning solution for Financial Management, Procurement, HRM, Payroll and Budgeting. With their latest Financial and Procurement upgrades, the County implemented six strategic initiatives, eliminated disparate systems and reduced the number of reports from more than 900 to less than 200.