U.S. federal market

Housing contract management and consulting

Public housing agencies are tasked with providing decent and safe rental housing for eligible low-income families, the elderly, and persons with disabilities. With the approximately 1.3 million U.S. households living in public housing units, fulfilling this mission is no small feat. The 3,300 or so housing agencies that provide these services must operate under reduced federal funding and ever changing regulatory requirements.

Through consulting, technology and outsourcing services, CGI helps housing agencies overcome these challenges and better fulfill their missions. We combine 15 years of hands-on experience with deep housing process and technology expertise to help agencies access additional funding and improve the quality of service delivery. Our proven track record has led to CGI becoming the largest U.S. housing contract administrator and one of the leading public housing management and consulting companies.

Key services and solutions

• Full-service contract administration for such activities as administering multifamily housing contracts, calculating rental subsidies and enforcing owner obligations. CGI pays over $1.5 billion annually in federal subsidies on behalf of our clients. We are the recognized private partner leader within the industry, administering over 2,900 contracts and 240,000 housing units across the country. Our proprietary systems have been recognized by federal, state and local agencies as a key tool in achieving superior performance and fee recognition in the performance-based contract administration environment.
• CATS (Contract Administration Tracking System) is a proprietary management software application that tracks operations, contract finances and IBPS performance. CATS’ enhanced productivity and benchmarking capabilities have been integral to achieving sustained incentive fee attainment rates in excess of 98% year after year. CATS includes state-of-the-art voucher processing capabilities and extended features to reduce monthly reconciliation time and O/A communications. CGI’s technology is designed to support rigorous workflow and operational precision while providing flexibility for organizations’ unique operational needs.
• Program management and consulting services help public housing agencies operate more efficiently and attain the highest level of HUD-rated performance. Services include direct management of programs, performance assessments and change management, and the implementation of processes and tools that allow for the delivery of superior customer service for landlords, owners and tenants and the achievement of the highest levels of compliance with HUD regulations
• Full-service technology services offer PBCAs and public housing authorities the ability to enhance their current technology platforms and to lower staffing costs. A few of our managed technology service offerings include systems acquisition, maintenance and support; network management; end-user help desk; data processing; off-site data storage and systems management; disaster recovery; SAS-70 certified data center operations; and application development and service provisioning.