Overseeing a managed IT services agreement is complex and multi-dimensional. Building an effective strategic function team is more than printing new business cards for a few managers from the IT delivery organization.
The accountability framework is typically made up of well-defined roles and responsibilities reflecting decision rights among the participants in the IT management process, and is reinforced by effective factual reporting shared with all stakeholders via the organizational committees.
In recent years, many information technology (IT) departments have sought to increase their agility, overcome short-term capability deficiencies, and/or accommodate the impact of hiring restrictions by utilizing staff augmentation arrangements with IT service providers or by contracting directly with independent...