Douglas Leal
Douglas Leal

Powering up with governance: the AI revolution in utilities

2024-04-30

The utility industry is facing a critical point where it must embrace the vast potential of artificial intelligence (AI) to transform energy production and distribution while addressing significant concerns related...

Markus Kaiser
Markus Kaiser

Ethical considerations of AI in newsroom workflows

2024-02-26

From research to verification of information, production, and distribution, and from accounting to workflow scheduling, AI and intelligent automation currently support routine tasks along the journalistic value chain.

Cheryl Allebrand
Cheryl Allebrand

Is the future of contact centers bot or human?

2024-02-05

Human-like responses from OpenAI’s ChatGPT and other generative AI large language models (LLMs) have employees and politicians concerned about impending waves of job losses. Meanwhile, contact centers have trouble recruiting...