From avatars and non-fungible tokens to “no checkout” stores and in-store robots, Jean-Baptiste Branquart explores disruptive innovations in retail and shares recommendations for harnessing and monetizing the great ideas within...
Forward-looking companies are rethinking and reinventing their default management systems, services and strategies in the face of changing technology and customer behaviour, as well as other market forces, including the...
This CGI blog post five recommendations to improve the customer agent experience.
In recent years, robotic process automation (RPA) has received a lot of attention—both positive and negative. Some argue that RPA leads to job losses by taking over repetitive and simple...
In a century of automotive progress that started with the Ford Model T, learning to drive a car has become an almost universal rite of passage, and good driving skills...
This CGI blog post discusses considerations and revenue opportunities related to the adoption of artificial intelligence and advanced analytics.
This blog discusses retail banks’ use of artificial intelligence based on findings from CGI’s latest bank consumer survey.
