Administered multifamily units
Housing Assistance Payments reviewed and processed annually
Specialized housing solutions
Housing professionals
Family members served
Administered HCV units
Our mission is to combine cutting-edge technology, data-driven strategies, and a client-centric approach to optimize housing program management. We are committed to delivering tailored solutions and services that meet specific needs and achieve outstanding results, ensuring that every community we serve thrives.
CGI collaborates with public sector housing leaders to address operational, compliance, cybersecurity, and digital transformation challenges. With a keen focus on detail, we integrate cutting-edge technology tailored to your needs and re-engineer business processes to enhance outcomes for both internal operations and client services. Our comprehensive catalog includes operations outsourcing, information technology, domain-specific consulting, and cybersecurity solutions, all designed to elevate the housing experience for nearly 5 million U.S. households receiving housing assistance.
Project-Based Rental Assistance (PBRA) is part of the well-known Section Eight program and is one of HUD’s most crucial rental assistance programs. CGI offers full outsourcing as a Performance-Based Contract Administration (PBCA) subcontractor and offers services to support critical PBCA functions and achieve the desired outcomes. PBRA provides affordable housing to over 1.2 million families. PBCAs support HUD in administering and monitoring the PBRA program. On behalf of HUD, PBCAs perform critical tasks in monitoring subsidy payments, assuring project compliance with the housing assistance contract, and providing customer service to participating families and property owners.
Currently servicing 25% of HUD’s Section 8 PBCA portfolio, CGI is a leader in PBCA services. We understand that this program's beneficiaries are often vulnerable and struggling, and we strive to make their experience as easy and rewarding as possible. Drawing on our team of housing consultants, we offer full outsourcing as a PBCA subcontractor.
The Housing Choice Voucher (HCV) Program is the nation’s most extensive rental assistance program. Since 1995, the housing consultants at CGI have worked with the affordable housing industry to streamline operations and improve outcomes, supporting locally administered HCV programs.
CGI provides end-to-end HCV program administration or support for individual HCV tasks, such as:
At CGI, we satisfy clients by helping them achieve their goals and objectives. For over 30 years, we’ve worked in the affordable housing industry, serving numerous Public Housing Agencies and the U.S. Department of Housing and Urban Development (HUD). We operate upon principles of sharing in clients’ challenges and delivering quality services to address them.
We specialize in helping agencies achieve efficiencies and eliminate fraud, waste and duplication. With a proven track record and methodologies, we use cutting-edge technologies to modernize systems, protect sensitive information, and achieve measurable results.
With 30 years of experience and a proven track record of success. CGI provides expert consulting services that help PHAs achieve their mission while ensuring compliance, enhancing efficiency and driving results. Our extensive experience has made us a trusted partner in navigating complex challenges and optimizing performance. Our housing experts support a variety of PHA needs for all affordable housing programs.
Compliance audits and file reviews Program assessments Policy and procedure development SEMAP reviews RAD Conversions Special Programs.
CGI’s modern application ecosystem for Housing is designed specifically for the affordable housing industry by experts who understand the complexity of PHA program operations. Combining deep industry knowledge with cutting-edge technologies, we deliver innovative solutions that streamline processes, enhance compliance, and improve efficiency. Our advanced technology empowers PHAs to navigate regulatory requirements confidently while optimizing operations to better serve their communities.
CATS is an integrated case management system with configurable business processes supporting all PBCA processing activities, including work plan management, task processing, and communication and document management. CATS enables PBCAs to increase operational efficiency and maintain compliance. With CATS, PBCAs optimize efficiencies through automation, reducing administrative burden and enabling PHA staff to focus on the needs of tenants and owners.
CGI's specialized inspection management system, OnCue, simplifies and enhances the entire inspection process while ensuring compliance with HQS and NSPIRE HUD inspection standards and requirements. With a powerful mobile component available for Android and iPhone, inspectors can conveniently access, complete, and submit inspections from the field. OnCue enables seamless downloading and uploading of inspection reports in real time, reducing paperwork and improving efficiency. OnCue's built-in workflow tracking ensures compliance by monitoring every inspection process step, while automated letter and notification generation keep all stakeholders informed with timely updates. The intelligent scheduling feature, combined with route optimization, maximizes efficiency by reducing travel time and streamlining daily operations. With OnCue, housing authorities can enhance communications, improve compliance, and optimize resources while maintaining transparency and accuracy.
A modern, advanced, and highly tailored platform for housing applications. CGI’s Compliance Application, HCV portfolio applications, knowledge bases, and AI-enabled virtual assistant are deployed on Lodgic. Lodgic is the platform of choice to deploy future applications, including custom, purpose-built applications for special housing missions.
Customizable web-based portals provide a User Gateway for housing authorities. Our portals offer numerous benefits to housing agencies by streamlining operations, improving communication, and enhancing accessibility for residents and other key stakeholders. These portals provide a centralized platform for tenants and owners to submit applications, make inquiries, and access essential documents, reducing administrative burdens and improving efficiency. Housing authorities can also use our portals to manage compliance and communicate real-time policy updates. Additionally, self-service features empower tenants and owners, leading to higher satisfaction and reduced call volumes and office traffic. By leveraging CGI's secured and user-friendly web-based portals, housing authorities can improve transparency, enhance service delivery, and optimize operations.
CGI's Compliance Application is a quality assurance solution that goes beyond compliance for housing authorities. It is a powerful tool for driving continuous improvement. Designed with flexibility and ease of use, the application allows PHAs to create questionnaires and checklists tailored to their unique standards and policies. Wizard-style reviews guide staff through the review process step-by-step, ensuring consistency and accuracy. Track corrections in real time, build customized reports, and analyze results to develop informed corrective action plans that make a difference. With streamlined workflows, improved visibility, and data-driven insights, CGI’s Compliance Application helps housing authorities elevate performance and stay ahead of regulatory requirements.
Housing authorities need technology that helps them synthesize large amounts of disparate information in one place. Excel spreadsheets of addresses and demographic statistics can't provide a complete picture of housing patterns across a jurisdiction. CGI's View360 offers visual analytics for housing authorities to manage multiple layers of information in one place.
Boost efficiency and engagement with CGI's automated notification system, CGI Notify. Deliver instant updates, reminders, and alerts to employees and stakeholders through SMS, email, and/or voice, ensuring no critical message goes unnoticed. Automate routine communications, reduce manual effort, and enhance response times, all while personalizing interactions for a seamless experience. CGI Notify streamlines communication for appointment reminders, policy updates, or internal alerts, improves customer satisfaction, and drives operational efficiency. Stay ahead with intelligent automation that keeps stakeholders informed and engaged.
