Across industries, executive priorities are evolving in response to shifting macroeconomic and geopolitical conditions, accelerating AI ambition and adoption, and increasing demands to become adaptive and resilient.
The strategic imperative is building adaptive, resilient organisations
Technology and digital acceleration remains the top macro trend shaping organisational strategy, while shifts in the world economic order and supply chain reconfiguration continue to intensify. Under growing regulatory, cybersecurity and data sovereignty pressures, organisations are increasingly shifting focus from disruptive transformation toward business process optimisation and operational resilience.AI ambition and adoption are outpacing enterprise readiness
Organisations are rapidly advancing AI, yet measurable returns from digital transformation efforts are plateauing. Leaders increasingly recognise that organisational and foundational readiness - including modern data foundations, technology modernisation and reengineered workflows - outweigh frontier ambition in realising AI value at scale.Progress depends on expanding talent and execution capacity
Cost pressure, legacy systems and difficulty recruiting IT talent continue to limit organisations’ ability to execute transformation priorities at scale. As operational complexity increases, organisations are expanding modernisation initiatives, automation efforts, and managed services programs to improve scalability, agility and execution capacity.
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Technology and digital acceleration remains the most impactful macro trend across industries, while shifts in the world economic order and market concentration continue to increase significantly year-over-year.
(% of clients rating macro trends 8+, with 10 as “very high degree of impact on the organisation”)
Trust and control are reshaping industry trends, driven by AI, automation and digital acceleration. Organisations are increasingly focused on compliance, cybersecurity, resilience and operational efficiency amid growing uncertainty.
(Ranked by impact. Year-over-year change denoted as new, up ↑, down ↓, no change ▬)
Operational efficiency and growth remain the leading business priorities across industries, while mission continuity and modernisation emerge as increasingly important focus areas. Organisations continue balancing transformation ambitions with rising operational, regulatory and execution pressures.
(Ranked by importance. Year-over-year change denoted as new, up ↑, down ↓, no change ▬)
Cybersecurity and AI are reshaping IT priorities, while modernisation and operational efficiency remain urgent focus areas across industries. Organisations continue prioritising resilience, modernisation and stronger data governance foundations.
(Ranked by importance. Year-over-year change denoted as new, up ↑, down ↓, no change ▬)
While most organisations have digital strategies in place, many continue to struggle to achieve measurable transformation outcomes amid growing operational and execution pressures.
Organisations are rapidly advancing GenAI adoption and applying AI across core business and operational processes, yet many still struggle to quantify outcomes and scale value. Findings show that modernisation, governance, process optimisation and stronger business and IT alignment increasingly outweigh frontier ambition in realising AI-driven outcomes.
Over the next two years, organisations plan investments in application modernisation and cloud migration to improve agility, resilience and operational efficiency.
Over the next three years, organisations increasingly expect to rely on substantial and selective managed services models to improve scalability, resilience and execution capacity.
