Wake County, NC

Recognizing the value of modern ERP systems

Outdated and inflexible ERP systems can prevent state and local governments from operating in a cost efficient manner. When Wake County, North Carolina’s legacy financial system outlived its useful life, the government sought a new ERP system that would improve its business processes and save valuable tax dollars. After a competitive procurement, the County chose CGI Advantage® ERP for its built-for-government functionality and high percentage of fit to their requirements.  

"We asked ourselves, what are our non-negotiables, the things we cannot live without? The answer was clear - built for government functionality, modern technology, integration. And a partner committed to our needs. CGI and CGI Advantage ERP was the answer."

- Johnna Rogers, CFO and Deputy County Manager

The challenge

When the County evaluated all of its ERP systems, including their procurement, budgeting and HR/payroll systems, they identified several issues that prohibited their organization from reaching its maximum potential. Some of the challenges identified were:

  • Lack of integration between the systems, resulting in duplicate data entry and too many workarounds
  • An over-reliance on manual processes that created inefficiencies and data integrity issues
  • The existence of several standalone systems to compensate for the lack of functionality and modern technology
  • Limited security and lack of global attributes to support changes.

The solution

  • Financial Management
  • Procurement
  • Performance Budgeting
  • Human Resource Management
  • infoAdvantage
  • Manager Self Service
  • Vendor Self Service
  • Managed Advantage.

Managed Advantage – Moving the system to the cloud

After several years of successfully running the CGI Advantage system, the County wanted to upgrade the software but had a limited budget. After a cost/benefit analysis, the County decided to transition to CGI's managed service (Managed Advantage) and realized the following benefits:

  • Predicitable spend and lower total cost of ownership
  • Reduction of County staff responsibility for managing the system; CGI assumed all responsibility for remotely managing the County’s production system
  • Security through CGI’s data center and private cloud infrastructure
  • Ability to keep up-to-date with a concurrent upgrade to the most recent version of the software and the implementation of additional Advantage modules
  • Long term investment in the ERP system with two included future release upgrades plus an additional bucket of annual CGI development support hours.

For more information, please contact: cgiadvantage@cgi.com