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For organizations, the key to success in the digital age ...
When agencies successfully embrace digital transformation, they become more customer-centric, agile ...
When agencies successfully embrace digital transformation, they become more customer-centric, agile ...
When agencies successfully embrace digital transformation, they become more customer-centric, agile ...
In this video, CGI professionals discuss how CGI has supported ...
As IT delivery evolves from an on-premises model to a hybrid model combining cloud and traditional IT, organizations are using a variety of sourcing approaches, from full outsourcing to multisourcing to brokerage.
In my previous blog—Four things to look for in a multi-source services integrator (MSI)—I shared essential criteria to use when choosing an integrator for a multi-source IT services ecosystem. In this part 2 post, I explore the critical actions needed to ensure the chosen integrator is enabled and empowered to be successful in today’s highly complex environments.
Let’s start by recognizing that a multi-source integrator should have as its primary goals to optimize end-to-end service quality, maximize cost savings and improve customer satisfaction across the four C’s of cross-functional, coordination, control and collaboration:
Cross-functional
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Coordination
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Control
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Collaboration
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Building a multi-source integration or service integration and management (MSI/SIAM) framework designed to meet these goals is imperative, and it must be proactive and deliberate. Above all, it must include a solid governance model that addresses the people, process and technology aspects to ensure continued success for both the integrator and the client.
Adopting an MSI strategy, in this cloud age, does create challenges for CIOs and raises the need for a well aligned IT governance model. With these success factors in place, coupled with the 4 critical attributes used in selecting your multi-source integrator, both the MSI and the client will have a strong foundation for long-term success.
I invite you to read more about key factors for success in our white paper, Multisource Management in the Cloud Age Keys to MSI and SIAM success in Hybrid IT environments.
With over 25 years of consulting experience, Bernard has expertise in complex managed services programs, systems integration and IT consulting. He has managed large-scale transformational delivery involving Infrastructure, data center and hybrid cloud services as well as help desk and end user support, network and ...
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