from channel to customer
from channel to customer

From channel to customer: How an omni-channel experience is the key to the retail industry’s success

Gianni Rino Gianni Rino

December 20, 2018 Is the hype around the retail store being dead simply that, hype? Well, maybe. While the current role of the physical store may be dead, its usefulness, convenience and value are not. What is the new brick-and-mortar reality? Retailers that...

Retail and consumer services client global insights
Retail and consumer services client global insights

Retail and Consumer Services - 2018 CGI Client Global Insights

Each year, CGI meets face-to-face with business and IT leaders to hear their views on the trends affecting their organizations. In 2018, we conducted 132 in-person interviews with retail and consumer services executives to learn more about their top trends...

CGI launches the new CGI Retail Xp360 platform that helps retailers to deliver a seamless, real-time customer experience across all channels
CGI Press releases

CGI launches the new CGI Retail Xp360 platform that helps retailers to deliver a seamless, real-time customer experience across all channels

CGI Retail Xp360 bridges the physical and digital worlds, assisting retailers to meet increasing customer demands in today's digital world.

Introduction to Video Analytics at Power, an innovative electronics retailer in the Nordics
Introduction to Video Analytics at Power, an innovative electronics retailer in the Nordics

Introduction to video analytics at Power, an innovative electronics retailer in the Nordics

In the retail sector, the greatest advancements will take place in the brick-and-mortar environment. With new emerging technologies like video analytics, which combines computer vision with machine learning and real-time analytics, Nordics retailer Power is able to make use of...

mobile inspection
mobile inspection

CGI OnCue360

Mobile regulatory enforcement Manage your workforce, optimize your business Smart mobility provides public and private organizations an unprecedented ability to collect and distribute key compliance and safety information while increasing productivity and reducing costs. In order to keep up with...

retail omni-commerce

Omni-commerce: Today's imperative for retail success

Consumers are turning first to the Internet to pre-shop and research products using devices, including phones and tablets. The availability of information across a wide range of retail categories is significantly influencing cross-channel shopping behaviour. To address these new trends...