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The COVID-19 pandemic increased the demand for housing assistance while simultaneously disrupting the familiar paper-based, in-office processes used by many public housing authorities.

Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19

Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19

Leaders are embracing new ways of thinking and working not only to respond during this critical time, but also to emerge from it stronger than before.

The high level preparedness required to mitigate both internal and external threats requires a more holistic approach that ensures cultural and behavioral change, as well as improved control and monitoring of operations.