As technologies like software robots and machine learning become increasingly accessible, federal agencies are finding intelligent automation can provide both quick wins and long-term benefits.
Encompassing a spectrum from basic robotic process automation (RPA) to artificial intelligence (AI), intelligent automation (IA) provides potential for significant efficiency gains across the federal government. Intelligent automation impacts can be felt immediately, as processes that once took days are now completed by software robots in a matter of hours, minutes, or in some cases, seconds. When applied at scale, intelligent automation is a tremendous, cost-effective accelerator for enterprise digital transformation.
This paper presents key considerations to help agencies pursue intelligent automation efforts that will make the most business sense, reduce overall risk, and be more likely to meet agency expectations.