Organizations receive thousands of documents and inbound communications each year, many of which are business documents such as claim forms, enrollment forms and applications sent to healthcare firms for review and processing. In many instances, these companies use manual processes for not only managing and sorting these documents, but also in the handling that is required to process documents within the business unit. This manual intervention is costly, time consuming and labor intensive. It also risks exposure to security leakage, which can lead to non-compliance and litigation risk if information is inaccurate or lost.
CGI’s Intelligent Content Capture Solution is a rules-based, automated processing capability that enables firms to digitally capture, classify, index and electronically distribute physical and electronic documents across the enterprise through a single processing clearinghouse. Our solution eliminates manual sorting, preparation and delivery so firms can process business documents faster, more efficiently, and at a lower cost.