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Sourabh Pawar
Sourabh Pawar

Moving from data to insights with a data pipeline

2024-03-21

The need for data-driven insights is nothing new. Organizations are still challenged, though, to derive meaningful insights from data across multiple systems, such as systems of record, managerial systems and...

Bob Barr, CGI Federal
Bob Barr

11 criteria for evaluating a CX support services provider

2024-01-11

As I’ve shared in prior posts, transforming into a customer-centric organization requires assessing and modernizing an organization’s technology platform/infrastructure, the cross-channel sales and support experiences it provides, and ultimately, transforming...