CGI is passionate about working closely with clients, building long-term relationships, and driving business results—and our exceptional service record reflects this commitment.

Delivering to clients, members, and shareholders

CGI’s success is based on balancing the needs of our key stakeholders—clients, members, and shareholders. We make all of our decisions with each stakeholder in mind.

We are committed to helping our clients achieve their business goals, to providing our members with rewarding careers, and to offering shareholders superior returns over time. With this strategy, we have been able to expand our client base, achieve one of the lowest attrition rates in the industry, and drive sustainable, profitable growth in all economic conditions.

Delivering locally and globally

CGI has built a balanced local and global delivery model that ensures close proximity to our clients and flexible, scalable, and customized support through CGI’s onshore, nearshore, and offshore centers. These features allow us to work next to our clients, providing local accountability and responsiveness, while offering them access to our global infrastructure and resources.

This model also provides our professionals opportunities to work on different projects in different locations, collaborating with colleagues across the globe. As a result, members can experience new challenges, build their skills, and advance their careers. (Read more about CGI’s global delivery model.)

Delivering consistently

The ability of our teams to deliver consistent value to clients is a result of their disciplined implementation of the CGI Management Foundation. This Foundation governs quality management across our operations, ensuring that we meet the expectations of all our stakeholders.

The Foundation includes ISO 9001-certified frameworks to manage our relationships with clients, members, and shareholders through standard processes, tools, and performance metrics. Our teams worldwide follow these frameworks, ensuring quality and consistency in our delivery and expected outcomes for our stakeholders. In addition, our global delivery centers are CMMI Levels 3- or 5-compliant, which demonstrates our ability to provide agile, high-quality delivery.