CGI (NYSE: GIB) (TSX: GIB.A) announced today the latest release of its default management solution, CACS Enterprise. CACS Enterprise is part of CGI Collections360, a comprehensive, managed service approach to collections and recovery management for banks, telcos, utilities and governments.
The release of CACS Enterprise 9.1 offers new capabilities for improving efficiency and performance in collections and recovery operations while enhancing the customer experience. New capabilities include:
Regulatory management functionality to help organizations enforce and track regulatory policies around cell phone consent and calling times including: cell phone consent tracking at account and/or customer level, ability to capture ‘Best Time to Call’ and ‘Do Not Call’ times, and highlighting of phone numbers that are within or outside those defined customer calling times
Third-party, multichannel integration to support real time interaction with SMS and self-service portal features
Global expansion for enhanced customer handling functionality for customers with multiple accounts in multiple currencies
Third-party enhancements around commission re-assignments and expedited recall/reassignment for regulatory referrals
Contact enhancements that include additional features for lead contact, dialer contacts, and archiving processes
Recovery accounting enhancements for audit and IRS compliance, reconciliation reporting and general ledger transaction data.
“CGI’s release of CACS Enterprise 9.1 offers compelling enhancements that prove our continued commitment to providing innovative solutions to help clients collect more and collect faster while improving the customer experience and their regulatory compliance position,” said Pamela Smith, Vice-President, Financial Solutions Group, CGI. “Leading banks in North America and Europe have already commenced projects to deploy the latest release of this best-in-class solution to take advantage of these enhanced capabilities.”
With more than 35 years of collections experience, CGI has helped clients in various geographies and industries reduce costs from 10-25% and increase dollars collected up to 20%. CGI also helps clients make marked improvements in accelerating payments and decreasing write-offs.
About CGI Collections360
CGI’s collections products and services have been implemented at over 350 of the world’s largest commercial and government organizations. CGI Collections360, powered by CACS Enterprise, is an end-to-end solution that integrates the components of a high performance default management operation, including software, business processes, underlying IT and strategic planning to significantly reduce costs, net bad debt and risk. All lines of business and stages of default management are addressed including early stage, loss mitigation, third party management, recovery and recovery accounting. CGI Collections360 is offered as a cloud-based, managed service, as well as multiple delivery options to meet each client’s unique debt recovery challenges and operational needs.
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 68,000 professionals serve thousands of global clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services, including high-end business and IT consulting, systems integration, application development and maintenance, and infrastructure management, as well as a wide range of proprietary solutions. With annualized revenue in excess of C$10 billion and an order backlog of approximately C$20 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Website: www.cgi.com.
For more information:
Vice-President, Global Communications
Vice-President, CGI Credit and Collections>