Programmer Analyst

Category: Business Analysis (functional and technical)
City: Honolulu, Hawaii, United States
Position ID: J1019-1390
Employment Type: Full Time
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CGI: A place to build an IT career

Position Description

CGI is seeking a Programmer Analyst to join our team in Honolulu, Hawaii. This is an exciting full-time career opportunity to work in a fast-paced team environment on technology systems. We take an innovative approach to supporting our clients working side-by-side in a collaborative environment modernizing existing technology.

This is the chance to further advance your career. Why?

• Full-time opportunity to become a member of an organization with $10 billion+ in annual revenues

• 70,000 employees in 40 countries

We're offering a complete benefits package that includes medical, dental, vision, 401K, paid vacation, etc.

Your future duties and responsibilities

The Programmer Analyst is part of the on-site Honolulu team that will provide technical software maintenance support for the Advantage ERP site.

• Conducting technical analysis and troubleshooting for Advantage application software issues reported by clients

• Developing SQL for data fixes & establishing immediate workarounds for urgent client reported issues

• Providing defect resolution for Advantage application software issues

• Interact daily with other members/managers on the team also responsible for supporting our clients and delivering application and operations support

• Perform at “meets" or “exceeds" levels for all assignments due to an SLA-bound delivery model

• Demonstrate a high degree of professionalism with client stakeholders, internal CGI stakeholders, and local/global delivery teams to establish solid working relationships with these groups

• Exhibit confidence/maturity in interactions with clients and senior members of these organizations.

• Demonstrate ability to organize and priority workload in order to facilitate compliance with reporting time-to-task through an issue management tool and documented support process and procedures

• Work within a small Agile-like group, interacting daily with other members/managers on the team also responsible for supporting our clients and delivering application, operations and project support

• Communication and coordination among internal and external organizations to facilitate Advantage application troubleshooting, workaround definition and defect resolution

• Effectively and efficiently supports clients, inclusive of independent work on assignments from initial concept through delivery with support from a senior mentor

Additionally, you should possess:

• Strong oral and written communication skills

• Excellent problem solving, critical thinking, and analytical skills

• Great attention to detail and follow through

Required qualifications to be successful in this role

• High degree of responsiveness and ability to work collaboratively with other team members in supporting multiple clients.

• Demonstrated abilities in software debugging to ensure rapid solution turnaround for urgent client issues.

• Ability to interact with diverse technical and non-technical groups, spanning all organizational levels.

• Ability to work in non-conventional environment with virtual team spanning time zones across the country and in India.

• Excellent organizational skill and strong initiative to help solve problems and eliminate roadblocks as well as embraces change and can adapt easily to changing priorities.

• General experience with Application Operational and Maintenance processes.

• Technical and analytical skills necessary to fully evaluate the scope of assignments beyond the immediate “ask".

• Excellent listening, verbal, and particularly written communication skills in person and on the telephone.

• Focused attention to detail necessary to produce quality deliverables and maintenance support.

• High degree of proactive responsiveness and ability to work collaboratively with other team members in supporting multiple clients.

• Rapport building, negotiation, consensus-building and clear expectation setting and communications for clients, as well as for and among teams and members.

• Ability to maintain a high level of availability and connectivity to management and other team members to keep abreast of and respond to customer or supported project team requirements.

• Ideal candidate will be self-motivated and self-directed with the desire and work ethic to thrive and excel in this non-traditional work environment.

DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED

• Must be able to effectively manage multiple initiatives and clients.

• Good tracking and prioritization skills.

• Team-oriented focus, knowledge-sharing, professional in all situations (including high stress).

• Ability to work in non-conventional environment with virtual team spanning time zones across the country and in India.

• Ability to be able to multi-task – ability to handle more than one task at a time, and ability to be able to react/ redirect with priorities as needed.

• General Experience managing Red Hat Linux OS

• General experience with Pervasive Data Integrator (ETL tool)

• General experience with Business Objects

HARDWARE/SOFTWARE PACKAGES

Java – 1 to 2 years

XML – 1 to 2 years

SQL – 1 to 2 years

Web Service – 1 to 2 years

Business Objects – 1 to 2 years

Microsoft Office Products including Outlook, Word, Excel, PowerPoint, Visio, and Access

Skills

• Java

• SQL

• XML

Skills

  • Java
  • SQL
  • XML
  • Technical Analysis
  • Maintenance/Production Support

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law

 

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.