L2 Production Support Specialist (recent grad)

Category: Development/Engineering
City: REston, Virginia, United States
Position ID: J0919-0256
Employment Type: Full Time
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CGI: A place to build an IT career

Position Description

CGI has an immediate need for an Entry Level L2 Product Support Specialist to join our financial services team in Plano, TX, Reston, VA, Columbia, SC, or Troy, AL. This is an exciting full-time opportunity to work in a fast-paced team environment supporting production systems for one of the largest leaders in the secondary mortgage industry. Our long-term, trusted relationship with this client has resulted in a stable and innovative work environment.

This is an excellent opportunity for a recent Computer Science Graduate with no experience or less than 1 year expereince to build upon the foundational knowledge they've learned and apply it in a real world setting.

Your future duties and responsibilities

​Plans performs and manages low complexity production support tasks and activities which do not require deep subject matter knowledge of business processes or specific applications. Works on planning and execution of change, problem, incidents, production processes, controls and service requests, Escalates unresolved issues to proper personnel. Provides entry-level end-user support, which may include: providing systems administration assistance, coordinating stakeholder discussions, updating user documentation or conducting training. NOTE: this role may be used in production support teams or in the Enterprise Command Center providing support for incidents, changes and problems

Required qualifications to be successful in this role

Must have Graduated in Dec 2018 or after
Must have no more than 12 months total IT experience.

•Good organization and communication skills. Strong aptitude for attention to details.
•Knowledge of PC usage and related software packages (e.g. outlook, browsers, SharePoint, Office Suite)
•Coursework or internship work with minimum of basic Unix and SQL experience, preference for Java or similar programming experience
•Command Line UNIX using various commands and functions through course work or experience
•SQL scripting and database knowledge through course work or experience

Education: Bachelor's Degree in Computer Science, Information Systems, or related field

Preferable skills to be successful in this role
•Java knowledge is a big plus
•Excellent written and verbal communication skills
•Excellent problem solving and analytical skills
•Ability to troubleshoot issues and find solutions
•Good organization and communication skills. Strong aptitude for attention to details
•Knowledge of or Experience with general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, industry delivery and support standards and processes, knowledge management systems, and ITSM tools
•Knowledge of or Experience in a broad array of specialized areas such as infrastructure systems, enterprise applications such as Autosys, monitoring tools, databases, information security tools, middleware, messaging, commercial cloud tools, etc.
•Knowledge of or Experience with application support and business operations in banking and financial services such as supporting trading, payments, prime brokerage, mortgage processing is desired

Skills

  • SQL
  • Unix
  • ITIL

What you can expect from us

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

CGI is committed to the principles of equal employment opportunity and to compliance with US laws and regulations. Click here to access our US EEO/Affirmative action policy.

Applicants have rights under Federal Employment Laws:

  1. EPPA
  2. FMLA
  3. Consolidated EEO Is The Law

 

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.