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State and local leaders continue to struggle with efforts to simultaneously respond to the COVID-19 health pandemic while strategizing ways to recover from the economic downturn left in its wake. As private citizens and businesses look to government for assistance, more and more public sector leaders are realizing the major benefits technology can bring to providing much needed aid, opening the lines of communication and helping restore overall trust between government and stakeholders.

THE CHALLENGE: Economic impact of a public health crisis.

The onset of the pandemic brought with it stay at home orders and restrictions on businesses operations - the impact of which will be felt for years to come. People dealing with the influx of sometimes conflicting information are wary to re-enter the workforce or patronize businesses. Government leaders are bracing for a dramatic shortfall in projected revenue - lost tax revenue, license and certification revenue, and other fee-based revenue sources.

It is impossible to address the economic crisis simply by infusing more capital into the U.S. economy. Rebuilding the public faith that governments have a strategic plan and a roadmap for public safety requirements allowing businesses to reopen safely is a moving target. Rebuilding the public trust that businesses are heeding these requirements and investing in the changes needed to protect their employees and patrons’ health and safety starts with open and transparent communication.

Read more: Download the full fact sheet.