CGI (NYSE: GIB) (TSX: GIB.A) announced today the latest release of its default management solution, CACS Enterprise. CACS Enterprise is part of CGI Collections360®, a low-risk, managed service approach to collections and recovery management for banks, telcos, utilities and governments.
The release of CACS Enterprise 9.0 builds on this market-leading solution with new capabilities for improving efficiency and performance in collections and recovery operations while enhancing the customer experience. New capabilities include:
- Customer-centric processing to manage the customer relationship
- Enhanced regulatory compliance functionality, monitoring, and audit support
- Multi-channel integration to communicate with customers the way they want to be contacted
- Loss Mitigation functionality to support advanced analytics for program identification and qualification
- Enhanced user security, policy enforcement, and quality controls for internal and external users
- Real-time communication, integration, and analytics advances including web services, scripting, workflow, and data analysis
“CGI’s release of CACS Enterprise 9.0 for default management reinforces our commitment to providing innovative solutions to help clients collect more and collect faster while improving the customer experience,” said Steve Starace, Vice-President, Financial Solutions Group at CGI. “Three leading North American banks already have signed up for the latest release of this best-in-class solution to take advantage of these enhanced capabilities.”
About CGI Collections360
CGI’s collections products and services have been used in top U.S. banks and more than 300 organizations around the world. CGI Collections360, powered by CACS Enterprise, is an end-to-end solution that integrates the components of a high performance default management operation, including software, business processes, underlying IT and strategic planning to significantly reduce costs, net bad debt and risk. All lines of business and stages of default management are addressed including early stage, loss mitigation, third party management, recovery and recovery accounting. CGI Collections360 is offered as a cloud-based, managed service, as well as multiple delivery options to meet each client’s unique debt recovery challenges and operational needs.
Founded in 1976, CGI Group Inc. is the fifth largest independent information technology and business process services firm in the world. Approximately 69,000 professionals serve thousands of clients from offices and delivery centers across the Americas, Europe and Asia Pacific, leveraging a comprehensive portfolio of services including high-end business and IT consulting, systems integration, application development and maintenance, infrastructure management as well as a wide range of proprietary solutions. With annualized revenue in excess of C$10 billion and an order backlog exceeding C$18 billion; CGI’s shares are listed on the NYSE (GIB) and the TSX (GIB.A). Website: www.cgi.com.
For more information:
Vice-President, US Communications
Director, CGI Credit and Collections