Retail, consumer and services

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During a time of rapid response to the impacts of COVID-19, leaders implemented new ways of working. These ranged from small daily changes to expansive ones that reached across their enterprises. As the weeks and months pass, changes originally deemed...

Three organizational capabilities industry leaders will need to help navigate the business challenges caused by COVID-19

In 2019, we conducted in-person interviews with 153 client executives in the retail, consumer packaged goods, wholesale and consumer services sectors, who indicate data insight and omni-channel services as the driving forces of change this year, spurred by a focus...

Each year, CGI meets face-to-face with business and IT leaders to hear their views on the trends affecting their organizations. In 2018, we conducted 132 in-person interviews with retail and consumer services executives to learn more about their top trends...

Digital transformation is imperative to meet increasing customer expectations, leading to digital strategies and investments required for holistic transformation. Read more about the trends and priorities driving the transformation of retail organizations.

This paper provides you with insights into our vision, approach and consulting service offerings in big data analytics in the retail and consumer services industry.