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Creating a path for future growth and sustainable value

Organisations are facing constant change, from increasing levels of disruption, changing human behaviour and technological advancement across all industries

Over the past four decades, CGI has grown into one of the world’s largest providers of high-end IT and business consulting services. We work side-by-side with clients to help them transform into customer/citizen centric digital enterprises, providing the expert advice and recommendations they need at every stage of their digitalisation journeys.

Our digital consulting team can support you in future-proofing your business models to drive increased value through customer, citizen or patient experience and enhance operational efficiency.

Our unique consulting approach

As dedicated business consultants, we work with you to unleash your full potential and achieve your ambitions across the following key areas:

Setting your strategic direction

Three people have a business meeting in an office

Our mix of trusted propositions enable you to break down and answer the big questions that are going to set the future agenda for your organisation. We follow a set of principles and frameworks that are designed to offer you the right support for your specific needs to define, new digital, business or IT strategies, reimagine operating models or build strategies that exploit data.

Strategy and roadmap

An outcome-driven approach is always that enables you to respond to a broad range of business, digital, and IT challenges. Identify, quantify and prioritise strategic and tactical initiatives to yield maximum value in data driven and customer centric environments.

Data and information strategy

Capture, protect and exploit the data your organisation needs to succeed. Work with us to set and implement the strategy as well define the purpose, vision and objectives to understand how data & information can be used to deliver strategic outcomes.  

Operating model design

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Delivering value through operational excellence

woman using tablet in warehouse

Our propositions allow you to increase the focus on relationships with customers, citizens or patients. Reimagining how they interact through digital and / or traditional means, optimising and streamlining middle and back-end processes in tandem to maximise efficiency and improve experience.  

 

Journey and process analysis

A ‘top-down’ approach is crucial in ensuring the organisation’s vision and strategic direction is embedded into future-state customer journeys and business processes. Our methodology ensures that opportunities for process improvements target the highest value areas and deliver maximum return on investment without losing the personal touch your customers want and need.

Sentiment analysis

CGI Text Analytics Service (TAS) utilises cutting edge Natural Language Processing and AI to help clients capture and act on insights in their market.  By measuring customer sentiment.
with TAS, clients gain a metric-based understanding of customer experience and real time monitoring of brand, product and services through almost any imaginable channel.

Business change and benefits realisation

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