Rather than just collecting premiums and harvesting investment returns, the insurance industry is currently being forced into a profitability revolution in order to survive. Technological innovation, security threats, low interest rates, complex regulation and challenging operating ratios are all threatening its profitability.


In this revolution, IT is seen as a friend and a foe, a cause of poor margin through poorly aligned and costly estates, but also a potential saviour through agility, innovation and the cloud. This ‘Profitability Revolution’ report builds on previous CGI ‘Voice of the Client’ research to better understand this landscape and discover how UK IT leaders are fighting this battle to drive differentiation and higher margins? What

are their barriers to their success? How can they move quicker to ‘Join the Profitability Revolution?