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The Coal Authority works to make a better future for people and the environment in mining areas, treating over 122 billion litres of mine water every year to prevent pollution and deals with other mining legacy issues.

In order to understand the impact former coal mining activities may have on residential and commercial properties, the Coal Authority provides a mining report service usually accessed during the conveyancing process as part of a property purchase.

CGI and the Coal Authority partnered to redevelop the mining report service to take advantage of the dynamic market conditions, the opportunity to self-serve and exploit new delivery channels.

During the process the use of intelligent business automation, service reuse and corporate data sharing resulted in complex processes being end-to-end automated, which brought about a number of benefits for the end user and the Coal Authority for example, with increased transaction speeds, reports now take minutes, sometimes seconds to produce and resulted in 100% increase in mining report productivity.

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