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Is your Service Management strategy aligned to next generation IT and Enterprise service delivery and Agile and Cloud capabilities?

Effective Service Management enables flexibility while maintaining appropriate control of the service portfolio and improving the customer experience.

Through CGI’s Service Management Advisory Services, understand how to support multi-speed DevOps, Agile and Enterprise delivery practices alongside traditional practices, and how to orchestrate the plethora of suppliers that underpin today’s disaggregated ecosystems, to deliver high velocity IT.

CGI Service Advisors specialise in investigating all operational activities looking for opportunity to reduced cost, defer cost or avoid cost. We also look at opportunities for self-service, intelligent automation, RPA and AI to reduce manual, repetitive, low risk and unnecessary workload for IT staff so they can concentrate on activities that have a more important impact on delivering higher value business outcomes.

We will help you validate or design your IT and Enterprise Service Management practices.  We will work with you to review and understand the maturity of your service delivery practices, provide advisory services to target specific issues, or embed skilled practitioners to supplement your in-house team as part of your services strategy.

KEY BENEFITS

  • Improved Efficiency: We use service management best practices across all IT Service activities to identify opportunities that maximize efficiency of all resources. We also provide CSI expertise to plan, implemented and measure continual service improvements to ensure it becomes a critical component of all service life cycle activities.  This ensures ongoing efficiency gains as service functions are continually optimised over time
  • Reduced Operational Costs: We specialise in investigating all operational activities looking for opportunity to reduced cost, defer cost or avoid cost.  We also look at opportunities for self-service, intelligent automation, RPA and AI to reduce manual, repetitive, low risk and unnecessary workload for IT staff so they can concentrate on activities that have a more important impact on delivering higher value business outcomes
  • Increased Self-Service Productivity and User Satisfaction: We assist you in applying best practices and use technology to drive improvements in self-service productivity. We help you identify the right self-service model, which is appropriate to your business that will help your users log incidents, or service requests 24/7/365 and use other IT Services, leading to reduced ticket resolution costs and improved user satisfaction
  • Cost Saving and Efficiencies using Intelligent Automation, RPA and AI: We will help you review your process and current tooling options and will seek opportunities to implement  intelligent automation, RPA and AI solutions which will help reduced the use of IT staff on low value repetitive tasks, allowing them to work on more value-adding activities, and will assist in reducing the IT total cost.

Download the brochure

To find out more about interim Service Management Advisory Services please contact Alistair Philpott or Adrian Chiffi.